IonaC4 Posted October 21, 2015 Share Posted October 21, 2015 Does anyone have any information on when Control4 will fully support windows 10? I am able to connect to the syeytem locally from HCE on my windows 10 laptop but when I am away, I am not able to connect. It seems that windows 10 and open vpn don't work together. I understand this is the same for the dealer version of composer. This is the same in both HCE 2.7.x and 2.8. Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 Uhm. Nope - not a single issue whatsoever using Pro remotely on win 10. Not sure where that info came from. On any composer version for that matter.Open VPN works fine in Win10. Do not know if there are specific problems with HE or not though. Link to comment Share on other sites More sharing options...
IonaC4 Posted October 21, 2015 Author Share Posted October 21, 2015 When I try and connect remotly: Determining host name...Initializing...Connecting to my.control4.com...Verifying account, username, and password... It just hangs and goes no further. I can connect to the system via the control4 site with no issue so I know my credentials are valid. I can connect on a w7 machine. I cannot connect on a windows 10 pro 64 nit machine. When I look at the release notes for 2.8 HCE it only says it works with windows 7, 8 and vista. I know of another person having the same issue with windows 10. Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 I know it hasn't been officiall tsted on 10 - as I said, using Win10 (Pro and Normal, 64 and 32 bit) with ComposerPro is no issue - if it was I'd certainly know I'll see if I can test HE. Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 Hmm HE indeed isn't opening the connection - indeed installing it seems to have broken PRO as well.I'll be diggin further. Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 HE for some reason is uninstalling the adapter driver, but not installing it. You can for now manually just download it from OenVPN's site: https://openvpn.net/index.php/open-source/downloads.html Scroll down for Tap-Windows, installer NDIS6 - when prompted to select what to install once downloaded, you only need the virtual ethernet. One thing I have on occasion noticed, that sometimes you need to open the network and sharing centre for the virtual network to start (network icon, right click open network and sharing centre - that's all you need to do).This last bit may have more to do with my laptop mind you - it did this in Win8 and Win 8.1 as well so.... Link to comment Share on other sites More sharing options...
IonaC4 Posted October 21, 2015 Author Share Posted October 21, 2015 that fixed my problem, thanks!! Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 PS - I've passed the info on to control4 as well. Link to comment Share on other sites More sharing options...
Cyknight Posted October 21, 2015 Share Posted October 21, 2015 Been confirmed by C4 - alternate method to downloading the separate driver is to (re) install HE 2.7.2 after installing 2.8 - this will install the adapter for you. Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 Same issue using windows 7, that fix won't work.Can connect using 2.72 but not 2.8 The RemoteAccess directory files in 2.8 nowhere close to 2.72. Been in touch with Control4, they solved it by telling me it's my computer.........not pleased right now. Just a end user ! Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 Same issue using windows 7, that fix won't work.Can connect using 2.72 but not 2.8 The RemoteAccess directory files in 2.8 nowhere close to 2.72. Been in touch with Control4, they solved it by telling me it's my computer.........not pleased right now. Just a end user ! Have you tried manually installing the driver? After you did, did you try opening up network and sharing centre? Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 I tried Control4's fixInstall 2.72 then 2.8 and that would solve my problem. I've tried this each way to Sunday and it becomes quite obvious that 2.72 and 2.8 operate in their own environment and do not propagate, install driversin the system. I am not as savvy as most here but if you can point me into the right direction I would appreciate it. I noticed that the "RemoteAccess" directory content of 2.8 is seriously different from 2.72/2.7/2.6 I can connect to 2.8 system using 2.72 so how can my (network settings be the culprit)Now for the stupid question (s) Witch file is the driver (assume I find it in 2.72) dll,inf ??????How do I install it Hate to ask Thanks Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 The idea is to install 2.8 and THEN 2.7.2, not the other way around.Again, did you try to install the adapter driver as per above? Can you confirm that there is a TAP v9 adapter among your network devices? Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 No will give it a try Thanks Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 Cynight I can't thank you enough.I uninstalled 2.72 and 2.8.Installed 2.8 and then 2.72 was pretty sure I had tried that one, still no dice. I installed the driver as per your recommendation at beginning of post and voila I am connected remotely to my system as I type this.Control4 tech was blaming my Mac // setup and wanted me to try it on a Windows machine when all along 2.72 was connecting, not to mention he did not thinkHE could connect remotely . Thank you so much for putting me out of my misery (so to speak) Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 Thank you so much for putting me out of my misery (so to speak) That sounds rather bad Unless your name is ED I doubt your a horse Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 My wife may have an opinion on that one . Depends witch end you are looking at. Seriously thanks again Link to comment Share on other sites More sharing options...
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