ILoveControl Posted Monday at 04:08 PM Share Posted Monday at 04:08 PM Hi all - So firstly to get the versions out the way - all the latest version on the Director. The director is a EA5 with x2 other EA5s. I run a C4 LEAF Matrix 6x6 which has been rock solid for years. So what's the issue: Randomly (Haven't been able to figure out a pattern) watching TV through the matrix (regardless of the input) and screen goes black, sound comes through (via a Triad amp), I notice all navigators go unresponsive for about 5mins.... then all of a sudden navigators come back online (phone app, T4's, Neo remote, SR260) but the signal is lost (audio still playing through speakers), I also notice on the navigators what I was watching goes from "watching" to off meaning I have to select the input again i.e. Netflix, Youtube, Cable, AppleTV etc. Then things carry on. I don't want to influence what the issue could be but almost seems like a director reboot (everything disconnecting), haven't checked on the director yet to see if it did reboot. I have rebooted the matrix - same issue happens and all the inputs. Any ideas I can check etc, I have checked the network side of things and everything seems to be in normal working order there isnt any network outages on my system at the time or in the networking stack anything in any of the logs that indicates a network drop. Quote Link to comment Share on other sites More sharing options...
DLite Posted Monday at 04:12 PM Share Posted Monday at 04:12 PM 2 minutes ago, ILoveControl said: Hi all - So firstly to get the versions out the way - all the latest version on the Director. The director is a EA5 with x2 other EA5s. I run a C4 LEAF Matrix 6x6 which has been rock solid for years. So what's the issue: Randomly (Haven't been able to figure out a pattern) watching TV through the matrix (regardless of the input) and screen goes black, sound comes through (via a Triad amp), I notice all navigators go unresponsive for about 5mins.... then all of a sudden navigators come back online (phone app, T4's, Neo remote, SR260) but the signal is lost (audio still playing through speakers), I also notice on the navigators what I was watching goes from "watching" to off meaning I have to select the input again i.e. Netflix, Youtube, Cable, AppleTV etc. Then things carry on. I don't want to influence what the issue could be but almost seems like a director reboot (everything disconnecting), haven't checked on the director yet to see if it did reboot. I have rebooted the matrix - same issue happens and all the inputs. Any ideas I can check etc, I have checked the network side of things and everything seems to be in normal working order there isnt any network outages on my system at the time or in the networking stack anything in any of the logs that indicates a network drop. Are you using a Wattbox for power? The older Wattboxes have a problem where half the outlets randomly switch off temporarily and then come back online. Eventually, the whole Wattbox dies, but that initial "intermittent" stage can last for a good while. Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted Monday at 06:54 PM Author Share Posted Monday at 06:54 PM Nope no wattbox at all in my install but you did make me go check power and can confirm, all power related connections are tested and in good working condition - thanks for the prompt though DLite 1 Quote Link to comment Share on other sites More sharing options...
RAV Posted Monday at 07:15 PM Share Posted Monday at 07:15 PM Audio is output from the same matrix right? And audio plays through the problem? Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted yesterday at 05:23 AM Author Share Posted yesterday at 05:23 AM 10 hours ago, RAV said: Audio is output from the same matrix right? And audio plays through the problem? Yes that's correct Quote Link to comment Share on other sites More sharing options...
RAV Posted 21 hours ago Share Posted 21 hours ago How do you get the image to come back? reboot matrix, reboot source, power TV off, comes back when I reselect the room source? matrix is 232 or IP? Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted 18 hours ago Author Share Posted 18 hours ago 2 hours ago, RAV said: How do you get the image to come back? reboot matrix, reboot source, power TV off, comes back when I reselect the room source? matrix is 232 or IP? Great questions: How do I get it back = I wait +- 2-5mins for all the navigators to come back online (either my phone app, neo, sr260, T4) - they all go offline at the same time as the "black out". I don't physically reboot anything. To get the picture back the source (under watch) are all marked as off as if the room is off (but audio is still coming through the speakers), I then select the source again and it comes back as per normal. This is happening once max twice a day, random times I can't find a pattern to attribute it to. The last three times I was watching Apple TV but it has happened with cable TV, with Netflix running off a Android Nvidia so it's all different sources. What I did notice on apple TV is I completely lose C4 remote via ip on the apple TV and it never recovers until I reboot the apple TV but saying that I'm on TvOS18 so that could attributed to the current known TvOs 18 bug who knows. Matrix control = IP. It's just weird this setup had been so stable. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted 15 hours ago Share Posted 15 hours ago This does sound like a Director reboot to me. Have you checked uptime on your Director? Or programmed a push notification on startup of Director? Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted 59 minutes ago Author Share Posted 59 minutes ago 14 hours ago, South Africa C4 user said: This does sound like a Director reboot to me. Have you checked uptime on your Director? Or programmed a push notification on startup of Director? Man, I miss terminal access to the directors could of done this easier with normal Linux commands...... So, I downloaded a snapshot of the EA5 - under system_info > uptime.txt #-------------------[ uptime ] -----------------------# 12:08:23 up 15:17, load average: 7.15, 7.10, 7.02 ------------------------------------------------------- I am assuming: Up since - 12:08:23 Up time = 15h:17m Is this correct? Looking at the load average - it doesn't seem like this director is overly working itself, so if its a reboot its something else.... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.