msgreenf Posted September 19 Share Posted September 19 Sep 19, 17:13 EDTInvestigating - We are currently investigating an issue where IP control is lost on Apple TVs that have been updated to tvOS18, which became publicly available earlier this week. While rebooting the Apple TV or the system temporarily restores IP control, this appears to be only a short-term solution. Previously, we significantly improved reliability with the Apple Bridge by closely monitoring the connection and automatically resetting it when it became unresponsive. However, with the latest tvOS release, this solution no longer seems effective. We have submitted a bug report to Apple and are actively working on a long-term fix for this issue. In the meantime, we recommend that all partners and customers avoid upgrading to tvOS18. If you have already updated and are experiencing this issue, the current workaround is to reboot the Apple TV or system, though we acknowledge this is not a permanent resolution. We understand how crucial this integration is to many systems, and we are treating this issue with the highest priority. We will provide further updates as they become available. Thank you for your patience and understanding. View the full article Quote Link to comment Share on other sites More sharing options...
IBZICON Posted September 20 Share Posted September 20 Not surprised as always seems to be a bug when a new Apple OS is released, especially multiple as there was over 6 releases on Monday. At least the ATV is not ‘bricked’ such as new M4 iPad Pros updating to iPad OS 18 that Apple pulled iPad OS 18 earlier this week. Hopefully the ATV IP bug should be fixed within a week, but the new ATV was a minor OS update compared to iOS 18 and Apple Watch. Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 20 Share Posted September 20 I updated my ATV to IOS18 today expecting problems. So far no issues with C4. Not sure what others are talking about. Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted September 20 Share Posted September 20 It seems to be intermittent and easily “reset” for now a few ways howver it seems those are not long term solutions. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted September 20 Share Posted September 20 9 hours ago, C4 User said: I updated my ATV to IOS18 today expecting problems. So far no issues with C4. Not sure what others are talking about. Give it time……. Probably will disconnect shortly.. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted September 20 Share Posted September 20 15 hours ago, msgreenf said: Sep 19, 17:13 EDT Investigating - We are currently investigating an issue where IP control is lost on Apple TVs that have been updated to tvOS18, which became publicly available earlier this week. While rebooting the Apple TV or the system temporarily restores IP control, this appears to be only a short-term solution. Previously, we significantly improved reliability with the Apple Bridge by closely monitoring the connection and automatically resetting it when it became unresponsive. However, with the latest tvOS release, this solution no longer seems effective. We have submitted a bug report to Apple and are actively working on a long-term fix for this issue. In the meantime, we recommend that all partners and customers avoid upgrading to tvOS18. If you have already updated and are experiencing this issue, the current workaround is to reboot the Apple TV or system, though we acknowledge this is not a permanent resolution. We understand how crucial this integration is to many systems, and we are treating this issue with the highest priority. We will provide further updates as they become available. Thank you for your patience and understanding. View the full article Sadly this problem has been in around since the early days of AppleTV 18 beta. I wish Control4 was a bit more proactive - as a developer they could have been a bit more proactive and reported the issue months ago. ticketsubmitter and dinom 2 Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 20 Share Posted September 20 If problem does show up, I will revert to using the ATV remote until a fix is available. Inconvenience yes. But no big deal. I am glad C4 is aware of issue and working to fix it. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
RAV Posted September 20 Share Posted September 20 This might slow down the x4 adoption just a wee bit. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 20 Author Share Posted September 20 22 minutes ago, RAV said: This might slow down the x4 adoption just a wee bit. How is that even relevant? It's September. X4 is slated to come out in Q1 2025... Quote Link to comment Share on other sites More sharing options...
RAV Posted September 20 Share Posted September 20 1 hour ago, msgreenf said: How is that even relevant? It's September. X4 is slated to come out in Q1 2025... Doesn't imply a clear communication between Apple and their partners. The AppleTV issues is a typical reactive response, they break you fix. And, I'm sure I saw a post from a beta AppleTV OS user alerting to just such an issue prior to the open release. "Sorry Mr Customer, Siri's going to be down for a week or two while they figure out what the update broke.... yeah, I iknow... yes, again." Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 21 Share Posted September 21 It’s been a few days now and I have had no problem with my ATV after upgrading to IOS18. It will be interesting to see what the final verdict is on the cause of the issues some are facing. Or if it eventually shows up in my system. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 21 Share Posted September 21 3 hours ago, C4 User said: It’s been a few days now and I have had no problem with my ATV after upgrading to IOS18. It will be interesting to see what the final verdict is on the cause of the issues some are facing. Or if it eventually shows up in my system. Do you use ip or ir control? Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 21 Share Posted September 21 26 minutes ago, penn65000 said: Do you use ip or ir control? IP Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 21 Share Posted September 21 On 9/20/2024 at 8:39 AM, ekohn00 said: Give it time……. Probably will disconnect shortly.. Y after a couple of days w 18 we have the issue now. Lousy Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted October 1 Share Posted October 1 Anyone know if there's news from C4 on a permanent fix? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 1 Share Posted October 1 As of yesterday they (in this case that means C4 and Apple) were still narrowing down the cause - so no, no news on fixing it. BY96 1 Quote Link to comment Share on other sites More sharing options...
T889034 Posted October 1 Share Posted October 1 This has happened about 2x a week since upgrading to tvOS 18. Disabling ATV integration in the C4 app, removing the C4 Controller Bridge, and then re-enabling integration to get the bridge re-added, works for me, for now. Quote Link to comment Share on other sites More sharing options...
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