kasarainie Posted September 8 Share Posted September 8 Hi guys. We got issue when using control4 in IOs. When we opened app, it showed this error: "Unable to validate your account. Please check email and password and try again (401)" . Our account was validated and subscribed 4sight license. We must re-login to use app. In recently days, whenever opening app, we got this issue and so annoying to use app. Anyone got this issue and how to solve this . Thanks in advance. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 8 Share Posted September 8 Delete app and reinstall it Quote Link to comment Share on other sites More sharing options...
kasarainie Posted September 8 Author Share Posted September 8 2 minutes ago, msgreenf said: Delete app and reinstall it I tried del app, update lastest version, reboot controller but it doesn't work Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 8 Share Posted September 8 do those same credentials work at customer.control4.com? Quote Link to comment Share on other sites More sharing options...
kasarainie Posted September 8 Author Share Posted September 8 46 minutes ago, msgreenf said: do those same credentials work at customer.control4.com? yes, it's verified and enabled in customer.control4.com Quote Link to comment Share on other sites More sharing options...
Jobu604 Posted September 8 Share Posted September 8 Having this same issue over the last few days. Never seen it before but it’s disconnecting after the app has been running in the background for awhile. I either need to restart the app or re connect. kasarainie 1 Quote Link to comment Share on other sites More sharing options...
kasarainie Posted September 9 Author Share Posted September 9 3 hours ago, Jobu604 said: Having this same issue over the last few days. Never seen it before but it’s disconnecting after the app has been running in the background for awhile. I either need to restart the app or re connect. Have you solved this issue completely ?. Did it happen again after you restart app Quote Link to comment Share on other sites More sharing options...
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