slim42dog Posted August 12 Share Posted August 12 I have about 8 Apple TV's in my house control4 by C4 IP control. I just recently had to update my Apple ID password, which caused me to have update all ATVs with the new password. I removed the Bridge from HomeKit then re-added it after all ATVs had the new credentials. 7 out of 8 work again. I can't for the life of me figure out why the last one won't control? Any thoughts? Quote Link to comment Share on other sites More sharing options...
slim42dog Posted August 12 Author Share Posted August 12 Frustrating, my dealer called and for some reason the Apple TV selector defaulted to blank when clearly there was one listed there for the family room. Does anyone know if the Composer HE allows an end user like myself to be able to access this setting? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 12 Share Posted August 12 Yes. You can in he Quote Link to comment Share on other sites More sharing options...
slim42dog Posted August 12 Author Share Posted August 12 Hi thanks so much for replying. Unfortunately this contradicts what my dealer said when they called C4/Snap. Apparently the system design page is unaccessible. If I can access the Apple TV selector, amongst all the other small tweaks/things to use in HE I'm all for it. Really appreciate this community and the help it has offered me! Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted August 12 Share Posted August 12 It's called system monitoring in home edition but it's the same thing as system design in Composer Pro. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
slim42dog Posted August 12 Author Share Posted August 12 Hi @chopedogg88 And just to confirm, before I go ahead with purchasing HE.. if I had this happen again, I'd be able to go into system monitoring page and look up by room to confirm that each Apple TV selector is chosen? And if one is set blank, it would allow me to make the change and have it update my project? You both are awesome btw.. Thanks! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 12 Share Posted August 12 100% guarantee you can do this in he. If you can't I'll personally refund you. Cause it's there South Africa C4 user, cdcllc and AP-123 3 Quote Link to comment Share on other sites More sharing options...
Bubben Posted August 23 Share Posted August 23 I’m now stuck in where I cant activate apple-tv-control on my devices. get the message: Unable to complete Apple TV integration Have read all threads I could find on the subject, but dont find any clear solition. Ive been working with my dealer and removed deivers, reinstalled both C4-app and apple Home, but still cant get connection to apple bridge. ive had this set up without issues for some years, but after updating my apple devices the connection was lost. Any news on how to connect to the bridge? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 23 Share Posted August 23 Do you have both the bridge and an Apple TV driver installed? They both must be installed. Next thing to try is open the Apple home app on your phone and make sure you have no control for devices. If you do delete them. Make sure you're signed into the same Apple ID on your phone and the the Apple TV. Update the Apple TV to the latest OS. Reboot the Apple TV and try again Quote Link to comment Share on other sites More sharing options...
Bubben Posted August 23 Share Posted August 23 Yes, both installed and I fallowed the documentation for the driver. same apple-ID on all apple-devices. i saw in some other thread that you suggested just to push the activate-button i C4-app again, and maybe again. But it doesbt help. Quote Link to comment Share on other sites More sharing options...
Bubben Posted August 25 Share Posted August 25 Solved it. One of my apple-TVs was set to act as hub for Home, so there was a bridge already connected from iOS point of view. After reset of that Apple-TV I was able to add C4 as bridge as expected. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
slim42dog Posted September 17 Author Share Posted September 17 Has anyone experienced after updating their Apple TVs to TV OS 18 that they lose IP Control from their remotes/touch screens? The only solution I've found that seems to work is to unplug the Apple TV and then when it reboots it works just fine as it did before the update. Odd behavior. It's happened on 5 ATVs I've updated so far. When it lost control, I checked composer home and the tv room still shows the right ATV in the selector, it just refuses to control it until a hard reboot. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted September 17 Share Posted September 17 8 hours ago, slim42dog said: Has anyone experienced after updating their Apple TVs to TV OS 18 that they lose IP Control from their remotes/touch screens? The only solution I've found that seems to work is to unplug the Apple TV and then when it reboots it works just fine as it did before the update. Odd behavior. It's happened on 5 ATVs I've updated so far. When it lost control, I checked composer home and the tv room still shows the right ATV in the selector, it just refuses to control it until a hard reboot. Yes with 18. Haven’t found a work around except to go back to 17. Quote Link to comment Share on other sites More sharing options...
slim42dog Posted September 17 Author Share Posted September 17 Not sure if I found a fix or not, but after rebooting the ATVs, they would still lose IP Control after a short time. What I ended up doing was updating all my ATV boxes to 18, HomePods, phone, iPad etc. Anything running on my "Home". Then I uninstalled the ATV C4 Bridge from the home app. Then went into the control4 app and re-enabled IP Control and re added it back to my home. So far, it's been working. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 17 Share Posted September 17 2 hours ago, slim42dog said: Not sure if I found a fix or not, but after rebooting the ATVs, they would still lose IP Control after a short time. What I ended up doing was updating all my ATV boxes to 18, HomePods, phone, iPad etc. Anything running on my "Home". Then I uninstalled the ATV C4 Bridge from the home app. Then went into the control4 app and re-enabled IP Control and re added it back to my home. So far, it's been working. This sounds very messy. Hopefully they fix this soon… I am pretty sure my AppleTVs auto update so I may well have a problem soon! Quote Link to comment Share on other sites More sharing options...
paulromi Posted September 22 Share Posted September 22 On 9/20/2024 at 6:28 AM, Kamlumlyl said: I ran into the same thing. What worked for you? I ran into the issue with iOS 18 as well. I’m honestly seeing the IP integration to be more of a pain than not. Just in the process of hooking up IR to the Apple TVs. I don’t even remember the benefits IP on the Apple TV’s. Quote Link to comment Share on other sites More sharing options...
ticketsubmitter Posted September 22 Share Posted September 22 The main benefit of IP is you can use voice control on Halo. I have mine dual set up with the IR bud and Ethernet so my dealer can remotely switch it to IR when IP breaks. Quote Link to comment Share on other sites More sharing options...
paulromi Posted September 23 Share Posted September 23 3 hours ago, ticketsubmitter said: The main benefit of IP is you can use voice control on Halo. I have mine dual set up with the IR bud and Ethernet so my dealer can remotely switch it to IR when IP breaks. Didn’t think of that. Might have to keep IP control in the theater room where the Halo is Quote Link to comment Share on other sites More sharing options...
Longhorn Posted September 23 Share Posted September 23 5 hours ago, ticketsubmitter said: The main benefit of IP is you can use voice control on Halo. I have mine dual set up with the IR bud and Ethernet so my dealer can remotely switch it to IR when IP breaks. Yup. I have the same setup in my home theater. Use IP control for having access to voice control on the Halo (Mainly for 'What did they say' feature on AT4K) and have the IR wiring setup as a backup that my dealer can remotely turn on if I have problems with the IP control. Quote Link to comment Share on other sites More sharing options...
slim42dog Posted September 23 Author Share Posted September 23 After updating all my ATVs to version 18, I then removed the bridge from my Home app on my iPhone. After which I went back into C4 app and re-enabled IP Control which loaded the bridge and devices back into my home app. Since doing this once, all has been fine. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 23 Share Posted September 23 1 hour ago, slim42dog said: After updating all my ATVs to version 18, I then removed the bridge from my Home app on my iPhone. After which I went back into C4 app and re-enabled IP Control which loaded the bridge and devices back into my home app. Since doing this once, all has been fine. This worked for me too yesterday. Just tried out of the blue. Now has worked for almost a full day. Quote Link to comment Share on other sites More sharing options...
cjh Posted September 23 Share Posted September 23 2 hours ago, penn65000 said: This worked for me too yesterday. Just tried out of the blue. Now has worked for almost a full day. I'm having the same problem. Are you saying you had to put ios18 on your phone, redo the bridge setup (from the ios18 phone), and then it works? ATVs all updated to os18 (ergh) but I still have io17 on the phone... tried to redo the bridge setup and it works but an hr later the ATV has lost remote control. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 23 Share Posted September 23 1 hour ago, cjh said: I'm having the same problem. Are you saying you had to put ios18 on your phone, redo the bridge setup (from the ios18 phone), and then it works? ATVs all updated to os18 (ergh) but I still have io17 on the phone... tried to redo the bridge setup and it works but an hr later the ATV has lost remote control. Sorry I wasn’t clear. Used latest control4 app on iPhone. In settings/preferences/Apple TV control I disabled (which would work for some reason) then it must have disabled ultimately as next time I used the app it indicated disabled. Then I reenabled. I also rebooted the controller. Now all works. That help? Quote Link to comment Share on other sites More sharing options...
cjh Posted September 23 Share Posted September 23 I'll give it a try I had rebooted ... redid the whole of the home bridge setup ... etc etc. The remotes work directly after a power on of the ATV but lose connectivity about an hour after they are stopped being used. ATV is on never sleep, too. The only thing different from what I see here is the setup was done on an iphone with ios18. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 23 Share Posted September 23 23 minutes ago, cjh said: I'll give it a try I had rebooted ... redid the whole of the home bridge setup ... etc etc. The remotes work directly after a power on of the ATV but lose connectivity about an hour after they are stopped being used. ATV is on never sleep, too. The only thing different from what I see here is the setup was done on an iphone with ios18. My mistake. I had ios18 on phone. Quote Link to comment Share on other sites More sharing options...
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