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C4 controller volume changed to 0 by itself (core5)


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client called me today about receiving no music from his c4 installation. so i checked the audiomatrix and so on, but i did not found any problem. 

i checked the Core 5 output properties and figured out that all digital outputs have been set to "volume:0", but i don´t understand how that have been changed. 
There are no room control outputs from the core5 (AUDIO_VOLUME).
So why does the core5 change the outputs from 100 to 0 by itself?

Did anyone had this behavior aswell?

 

 

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