msgreenf Posted June 5 Share Posted June 5 Many improvements including audio in the control4 driver and integration with Luma Insights South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 7 Share Posted June 7 The new version of the driver seems to have a bug in my setup. I cannot view the live camera in the iOS app. It works fine on my T4s but in the iOS app I get the spinning circle of death when I choose the live view. The snapshot / thumbnail works fine. All other cameras are fine and the DS2 was fine before the driver and firmware update. @ChrisHenderson Atrunco 1 Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 9 Share Posted June 9 @South Africa C4 user I'm sorry that it stopped working! I'll take a look on Monday when I'm in the office and have access to a DS2. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
Kaas Mayer Posted June 9 Share Posted June 9 On a Call from iPhone to ds2 the Connection is working fine and i can hang up. But on a Call from the ds2 to an iPhone, the Connection stays active. Even when i hang up with the red disconnect button from the app. Didnt check the t4s Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 11 Share Posted June 11 There are some potential issues with OS 3.4.2 + latest DS2 driver + Intercom that some of my coworkers are looking into. I'm personally looking into iOS app + DS2 camera feed (not for Intercom). South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 12 Share Posted June 12 On 6/7/2024 at 2:54 PM, South Africa C4 user said: The new version of the driver seems to have a bug in my setup. I cannot view the live camera in the iOS app. It works fine on my T4s but in the iOS app I get the spinning circle of death when I choose the live view. The snapshot / thumbnail works fine. All other cameras are fine and the DS2 was fine before the driver and firmware update. @ChrisHenderson It seems to be working fine for me with the latest App Store version, 324.21.0. Could you reproduce the bug on iOS and then email me the logs? I'll PM you my email. Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 12 Share Posted June 12 I do see some notes in Composer about how the DS2 RTSP URL changed recently. That wouldn't explain why the T4 works but not iOS though. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 12 Share Posted June 12 14 hours ago, ChrisHenderson said: It seems to be working fine for me with the latest App Store version, 324.21.0. Could you reproduce the bug on iOS and then email me the logs? I'll PM you my email. Thanks I will send tomorrow. Interestingly, I have a DS2 mini working fine at one residence and this “bug” on a standard DS2 manifesting at the other residence (albeit, I haven’t tried it since Sunday…) Quote Link to comment Share on other sites More sharing options...
Atrunco Posted June 22 Share Posted June 22 On 6/7/2024 at 4:54 PM, South Africa C4 user said: The new version of the driver seems to have a bug in my setup. I cannot view the live camera in the iOS app. It works fine on my T4s but in the iOS app I get the spinning circle of death when I choose the live view. The snapshot / thumbnail works fine. All other cameras are fine and the DS2 was fine before the driver and firmware update. @ChrisHenderson I am having the exact same issue with my DS2 for what it is worth - exactly as you describe. I upgraded the driver because I was wanting to utilize the new streaming audio feature that works with the HomeKit driver. Any help if you get it figured out would be appreciated. Thanks! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 22 Share Posted June 22 10 minutes ago, Atrunco said: I am having the exact same issue with my DS2 for what it is worth - exactly as you describe. I upgraded the driver because I was wanting to utilize the new streaming audio feature that works with the HomeKit driver. Any help if you get it figured out would be appreciated. Thanks! I understand that a setting changed on my driver (presumably during the update). I am out of the country at present so have not had the opportunity to change and test this. FWIW, the problematic setting is apparently the “Use HTTPS” setting which should be set to false. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 22 Share Posted June 22 Have no issue at our end ~video works on iPads and iPhones 3.41 - using a core 3 Quote Link to comment Share on other sites More sharing options...
cwilmo Posted June 22 Share Posted June 22 New DS2 firmware also broke my previously working system: EA3/T3 3.4.2, iOS 324.21.0 - all latest of this writing. My findings are a bit different than already posted (with use HTTPS ON): 1. On T3 I get working live camera but NO snapshot 2. On iOS App (on home Wifi) I get working snapshot but NO live camera With use HTTPS OFF: 1. On T3 I get working live camera but NO snapshot 2. On iOS App (on home Wifi) I get working live camera but NO snapshot (struck-out camera icon) Intercom seems to work variably - sometimes it works normally, sometimes it wont answer, sometimes it wont answer and also wont hang up a call Oh and to make it that bit harder to figure out - use HTTPS gets automatically toggled back on at some point every time (after 5+ min or so). Quote Link to comment Share on other sites More sharing options...
Atrunco Posted June 23 Share Posted June 23 On 6/22/2024 at 12:21 PM, cwilmo said: Oh and to make it that bit harder to figure out - use HTTPS gets automatically toggled back on at some point every time (after 5+ min or so). I thought I was going crazy! Glad I’m not the only one watching Https turn right back to checked right after I unchecked it! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 25 Share Posted June 25 On 6/24/2024 at 12:04 AM, Atrunco said: I thought I was going crazy! Glad I’m not the only one watching Https turn right back to checked right after I unchecked it! Sounds like a driver bug on some setups @ChrisHenderson Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 30 Share Posted June 30 Upon further inspection, we found that there were two bugs in the iOS app that broke DS2 playback. Bug #1: The iOS app treated the "Use HTTPS" checkbox in Composer differently than Android. On Android, checking that box enables HTTPS. On iOS, it enables HTTPS and RTSPS. The DS2 does not support RTSPS, however. I fixed this bug yesterday, making that checkbox only enable HTTPS. Bug #2: We updated a library that we use for RTSP that broke DS2 playback. That update hasn't made it's way to the App Store yet, so we're going to revert that change and fix it before it goes public. (This is why we have a 2 week testing period before releasing apps on the App Store.) We are expediting both of these fixes and they should be available on the App Store in a week. It sounds like they're having other issues with this new DS2 driver and firmware related to Intercom as well that are not related to these iOS bugs I just mentioned. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted June 30 Share Posted June 30 A big thanks to @South Africa C4 user for helping diagnose the first bug I mentioned! South Africa C4 user and C4 User 2 Quote Link to comment Share on other sites More sharing options...
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