IntrinsicGroup Posted August 6 Author Share Posted August 6 The driver does install on Composer 3.4.2. I'm not sure how else to confirm that. I'm not lying or trying to be difficult. The current version of the driver available on our website can be added to composer and installs without any issues. We would not sell a driver that does not work. Please see the following clip recorded this morning of the driver being added to a project in 3.4.2 https://www.dropbox.com/scl/fi/xwxctduvgg2xm7ac0fm59/myq.mp4?rlkey=89to59htlelelbjxknm2nvxj2&e=1&dl=0 If you have tried to install the driver and it isn't working you need to submit a support request on our website. The reason I have mentioned the driver you obtained earlier is that's the only license I can see so I'm merely trying to ascertain if that is the license that won't install for you as dealers are adding the driver to Composer (including Composer 3.4.2) every day. If you'd rather not use the driver that's not a problem, but it can be added to Composer 3.4.2, and if it's not working for you the only way we can resolve that is via a support ticket. Regarding the Apple TV driver I can't find any emails or support tickets relating to refund requests. The last support ticket we have from you is from three years ago but it's regarding a MAC address change for an ATV. The only other two tickets are older and were regarding our Naim driver and a refund request for a driver purchased again instead of a transfer, which was refunded. If you require a refund please ensure you submit the request in a ticket, as this is the only way we have full traceability of the request. Our myQ driver is official whereas our Apple TV driver is not, and this is clearly stated on the ATV listing. When our tvOS 15/16/17 driver was released everyone with the tvOS13/14 driver was given a license free of charge for the new driver, despite it being a complete driver rewrite. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted August 8 Share Posted August 8 I did send many emails to your support and messaged via this forum in regards to the Apple TV driver, and was ignored several times. I can now load the driver into Composer, now that I found the new version of the driver which has random naming on the file in order to get past the block by Control4. I added the driver to a client project, paid for it, have an active license showing, however now I am unable to authenticate the driver with MyQ due to the web page (myq.intrinsicdev.com) giving an error, and the driver is not populating with a token, per the driver documentation either. Submitted a support ticket but have not heard back. Ended up having to leave the client site without completing & testing the integration unfortunately. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted August 9 Author Share Posted August 9 The pairing site was down last night for just under an hour. It's hosted by AWS and there was an outage on the server, AWS are investigating this as we speak. All tickets relating to it were responded to last night. I couldn't see a ticket from you but have since seen you sent an email instead of submitting a ticket. The email isn't monitored outside of UK office hours, whereas the ticket system is. All support is done via tickets so I've created a ticket for you, the number is 7538. Please check your junk folder if you can't see the email or log into our website to view. cdcllc 1 Quote Link to comment Share on other sites More sharing options...
Rob21 Posted August 21 Share Posted August 21 Is there any discussion/litigation happening between Intrinsic and C4? I understand that the driver they currently sell is working but I would like the peace of mind of it being C4 "approved" Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 21 Share Posted August 21 1 minute ago, Rob21 said: Is there any discussion/litigation happening between Intrinsic and C4? I understand that the driver they currently sell is working but I would like the peace of mind of it being C4 "approved" Certified would be c4 version of approved. I would not expect this to be certified Quote Link to comment Share on other sites More sharing options...
Rob21 Posted August 21 Share Posted August 21 Just now, msgreenf said: Certified would be c4 version of approved. I would not expect this to be certified Are most third party drivers certified? Trying to understand what makes a driver certified. Thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 21 Share Posted August 21 13 minutes ago, Rob21 said: Are most third party drivers certified? Trying to understand what makes a driver certified. Thanks Most are not Rob21 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted August 21 Author Share Posted August 21 Certification is an optional additional step that drivers can go through. Control4 maintain a database of certified drivers which are often produced in direct collaboration with manufacturers. Many of the drivers produced by third party driver developers similar to ourselves aren't certified. One of the requirements of drivers that go through the certification process is that "SDDP must be implemented for IP-controlled device drivers to be certified", as our myQ driver is cloud based and not local it wouldn't be possible to put it through the certification process. Rob21 1 Quote Link to comment Share on other sites More sharing options...
Rob21 Posted August 21 Share Posted August 21 Thanks guys. @IntrinsicGroup is there any discussion/litigation with control4 or a final word on the issue of them taking down the driver originally. I really want this to workout long term. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted August 21 Author Share Posted August 21 Unfortunately all our conversations dried up with the ADI takeover and we've heard nothing either way since. We are continuing to push Control4 from our side for a resolution and Chamberlain has directly assured Control4 of their long term support for the driver, as requested in Control4's original press release. Quote Link to comment Share on other sites More sharing options...
House72 Posted August 27 Share Posted August 27 @chopedogg88, Ari does this work for you? If yes, we can try in my project. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted August 27 Share Posted August 27 YesSent from my SM-S916U using Tapatalk House72 1 Quote Link to comment Share on other sites More sharing options...
Topfox Posted September 4 Share Posted September 4 Although I opened a ticket a few minutes ago figured Id ask here to see if it is unique to me. Is anyone else experiencing an issue where this driver was displaying correct status, but no longer actually opening or closing doors? See a driver status of Critical: Bad Refresh Token Driver is reporting Licensed and Already Paired still though Quote Link to comment Share on other sites More sharing options...
Topfox Posted September 4 Share Posted September 4 1 hour ago, Topfox said: Although I opened a ticket a few minutes ago figured Id ask here to see if it is unique to me. Is anyone else experiencing an issue where this driver was displaying correct status, but no longer actually opening or closing doors? See a driver status of Critical: Bad Refresh Token Driver is reporting Licensed and Already Paired still though Looks like it was me. They just responded to my ticket and gave me an updated driver version and reset my account. All working again Quote Link to comment Share on other sites More sharing options...
SmartDojo Posted September 7 Share Posted September 7 On 9/4/2024 at 6:37 AM, Topfox said: Looks like it was me. They just responded to my ticket and gave me an updated driver version and reset my account. All working again I'm having this issue as well, just stopped working (was rock solid till about a week ago). Failed to https://myq-partner.myq-cloud.com:443/api/v1/account-devices/garagedoor/CG08200DB6FC/open PUT: HTTP response code said error 2024-09-07T19:51:08z | I >> Received From Proxy ID 101 2024-09-07T19:51:08z | I >> Received From Proxy OPEN reconnectWebsockets 2024-09-07T19:51:10z | O >> Destroying Socket: Device.nWebSocket 2024-09-07T19:51:10z | O >> <Inside> whatAboutThemWebsockets 2024-09-07T19:51:10z | O >> Connecting Socket: Device.nWebSocket (SSL) Websocket Connected 2024-09-07T19:51:11z | O >> Getting Device List 2024-09-07T19:51:11z | I >> Processing Cloud Devices LUA_ERROR [id: 502][name: >Intrinsic Dev myQ][file: GDO_myQ.c4z]: squished.lua.encrypted:5876: squished.lua.encrypted:5578: can't parse JSON at char 1 of: Failed to https://myq-partner.myq-cloud.com:443/api/v1/account-devices GET: HTTP response code said error Quote Link to comment Share on other sites More sharing options...
Topfox Posted September 7 Share Posted September 7 2 minutes ago, SmartDojo said: I'm having this issue as well, just stopped working (was rock solid till about a week ago). LUA_ERROR [id: 502][name: >Intrinsic Dev myQ][file: GDO_myQ.c4z]: squished.lua.encrypted:5876: squished.lua.encrypted:5578: can't parse JSON at char 1 of: Failed to https://myq-partner.myq-cloud.com:443/api/v1/account-devices GET: HTTP response code said error Get a ticket open. Fixed me up real quick and they also had a newer version of the driver I had. Quote Link to comment Share on other sites More sharing options...
SmartDojo Posted September 7 Share Posted September 7 Ticket created, the driver version on their site and what I'm running are the same so we'll see Interestingly, I can open/close just fine with HomeKit and myQ app and it does show correct state in C4....C4 just won't actually trigger an open/close action. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted September 9 Author Share Posted September 9 I've had a quick chat with the dev team and they've advised Chamberlain recently updated the pairing keys to make them valid for a minimum of 10 years. This process has impacted a few earlier systems where we've needed to manually re-set the key but it's a very small percentage. If it does happen in your system please submit a support request with your C4 processor MAC address and we'll get it re-set straight away. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted Wednesday at 03:04 PM Author Share Posted Wednesday at 03:04 PM Intrinsic Dev is excited to announce that Control4 has removed its objections to the Official Chamberlain/myQ integration for Control4 systems. Control4 have confirmed that the driver is no longer restricted, allowing dealers to move forward with confidence in implementing the integration. More info available here - https://www.intrinsicdev.com/myq-press-release/ cdcllc, House72, Matt Lowe and 4 others 6 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.