antneed Posted January 12 Share Posted January 12 Just in the last few days I cannot connect to my controller when I’m away from home. iPhone 12 Pro Max latest iOS 17.2.1 yes, 4Sight Subscription is active I can connect when I’m on my home WiFi but not on 5G. i uninstalled the app, and reinstalled it, didn’t work. any known issues with this lately, I’ve next had any issues in the past. thanks Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted January 12 Share Posted January 12 @antneed, I'm not aware of any outstanding issues. Can you attempt to connect over 5G, then email yourself the mobile app logs, and DM them to me? Once I have your logs, I can have an iOS engineer take a look. The steps to get you mobile app logs are below: Getting Mobile Logs (New Settings UI) Menu Settings Support Support Settings Email/Share Logs Getting Mobile Logs (Old Settings UI) Menu Settings Preferences (Top right corner) Email/Share Logs Dueport 1 Quote Link to comment Share on other sites More sharing options...
Dueport Posted January 12 Share Posted January 12 5 hours ago, antneed said: Just in the last few days I cannot connect to my controller when I’m away from home. iPhone 12 Pro Max latest iOS 17.2.1 yes, 4Sight Subscription is active I can connect when I’m on my home WiFi but not on 5G. i uninstalled the app, and reinstalled it, didn’t work. any known issues with this lately, I’ve next had any issues in the past. thanks I have had a similar issue off and on connecting to two different properties. Thank you @Darin, PM C4 CX,UI for looking into this. If it happens again I will DM you a log too. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted January 12 Share Posted January 12 I’ve also had an issue recently (4 or 5 times) but only when switching from one property to the other. Closing the app and re-opening it has fixed the problem for me each time. Quote Link to comment Share on other sites More sharing options...
Dueport Posted January 12 Share Posted January 12 23 minutes ago, South Africa C4 user said: I’ve also had an issue recently (4 or 5 times) but only when switching from one property to the other. Closing the app and re-opening it has fixed the problem for me each time. That’s interesting I’ve tried that when it happened to me and didn’t fix it in my case. Very strange Quote Link to comment Share on other sites More sharing options...
antneed Posted January 12 Author Share Posted January 12 I logged in today away from home and it worked, also Alexa integration is working, which was also not this past week. however, I emailed you the logs anyway . Thanks . Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted January 12 Share Posted January 12 1 hour ago, Dueport said: That’s interesting I’ve tried that when it happened to me and didn’t fix it in my case. Very strange Another funny that I’ve had recently when flipping between residences is that my favourite rooms disappear (sometimes)… Quote Link to comment Share on other sites More sharing options...
bnorman Posted January 12 Share Posted January 12 We have been looking into issues when switching properties over the last couple of days and hope to get a fix into one of the next app updates. Connection issues when simply launching the app would be a new issue. Send logs to Darin or myself and we will get them into the right hands to be reviewed. South Africa C4 user, Darin, PM C4 CX Platform and Dueport 3 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted January 13 Share Posted January 13 While we are talking about little bugs on the iOS app, let me add one more that arrived recently. The presets (PTZ set-points) for camera viewing have disappeared on the iPad app. If you know where the buttons are, you can still press them but the buttons and text have vanished! As far as I recall this is an iPad issue only (ie iPhone and touchscreens work fine). Sorry for hijacking the thread Quote Link to comment Share on other sites More sharing options...
bnorman Posted January 13 Share Posted January 13 @South Africa C4 user, thanks for letting us know. I’ll get a bug submitted and take a look. Dueport and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
bnorman Posted January 17 Share Posted January 17 @South Africa C4 user, I think it's likely you'll see a fix for the camera control issue in the next iOS app update. South Africa C4 user and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.