Don Cohen Posted November 20, 2023 Share Posted November 20, 2023 1 hour ago, ekohn00 said: probably not a big deal, DNS is cached locally. Thanks, but I'm not sure what the implication is. I still have the problem, and if I can't identify the cause, I'm at a loss on how to fix it. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted November 20, 2023 Share Posted November 20, 2023 What does your network look like? What are the devices that make up the network? Does this only happen with native C4 music or when playing from your phone to C4? I'm a big believer in going to the basics....strip down the network and see if you can isolate the problem. Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted November 20, 2023 Share Posted November 20, 2023 1 hour ago, ekohn00 said: What does your network look like? What are the devices that make up the network? Does this only happen with native C4 music or when playing from your phone to C4? I'm a big believer in going to the basics....strip down the network and see if you can isolate the problem. Arankis router and switches, Arankis WAP's. Almost everything is hard-wired, including the TV in question. Dependable Spectrum Internet, 200 down/20 up. I play 4k/HDR streaming content in both Family Room TV, as well as a reasonably high-end Home Theater, sometimes simultaneously, without any issues. I just tried Amazon Music through Control in the same way as SiriusXM - played okay for a few minutes, then some dropouts, lasting several seconds. I'm now casting from my phone directly to the same TV/AV gear in my theater, with no dropouts at all after 10 minutes or so, long enough that I would have gotten them if going through Control4. So it seems that any music going through Control4 has issues - Amazon Music, SiriusXM, etc. It's not a huge deal, as we don't do this much, and have ways to work around it. But when I saw this thread, it caught my eye since I was seeing the same/similar problem, and hoped I might learn something to fix it. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 20, 2023 Share Posted November 20, 2023 @Don Cohen you work for a dealer per previous comments, call support. Work with them. Community support is not going to be better then what C4 support directly provides… Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted November 20, 2023 Share Posted November 20, 2023 6 minutes ago, msgreenf said: @Don Cohen you work for a dealer per previous comments, call support. Work with them. Community support is not going to be better then what C4 support directly provides… That is true, but I'm working with this company, in a non-Control4 area (video processors are my thing), because I enjoy this field, and found a way to do this part-time from home, following retirement from my primary career. So I'm reluctant to utilize company resources for a personal issue, especially one that is relatively minor like this. That's why I tend to turn first to a community resource like this, depending on the nature of the issue. I posted here because my wife had coincidentally first encountered this problem for the first time an hour or two before I saw this thread, so thought I'd check in and see what I can learn. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 20, 2023 Share Posted November 20, 2023 19 minutes ago, Don Cohen said: That is true, but I'm working with this company, in a non-Control4 area (video processors are my thing), because I enjoy this field, and found a way to do this part-time from home, following retirement from my primary career. So I'm reluctant to utilize company resources for a personal issue, especially one that is relatively minor like this. That's why I tend to turn first to a community resource like this, depending on the nature of the issue. I posted here because my wife had coincidentally first encountered this problem for the first time an hour or two before I saw this thread, so thought I'd check in and see what I can learn. You are a customer of the company no? You got all your gear from them… Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted November 20, 2023 Share Posted November 20, 2023 1 minute ago, msgreenf said: You are a customer of the company no? You got all your gear from them… All true, and yes I have used formal support channels with more serious problems. But as I indicated, my personal preference is to avoid using company resources if possible. This is such a minor issue that it may not be worth anybody's time to fully track it down. I thought that if this was a known issue, with a simple fix, something that I had misconfigured, then I could quickly resolve it. If you would rather I didn't post here on topics like this because of this, just let me know. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 20, 2023 Share Posted November 20, 2023 It's not a known issue. Likely specific to your setup and your network Don Cohen 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 20, 2023 Share Posted November 20, 2023 Yeah I know of no known bugs, and the instances reported here are the oly ones I've heard of. Something specific to the setup(s) is causing/exposing this: That doesn't mean it ISNT a C4 issue as such, but it does tend to lend itse;f more to some sort of mismatch in network settings. In the end C4 engineers are the only ones that can truly pinpoint the issue IF it's C4 related: they'll need logs and/or access via a dealer. Don Cohen 1 Quote Link to comment Share on other sites More sharing options...
Rob21 Posted November 20, 2023 Share Posted November 20, 2023 I also have this issue but it only happens occasionally for me. I believe it is something network related but I haven’t gotten around to going through everything. Quote Link to comment Share on other sites More sharing options...
TFlury Posted November 20, 2023 Share Posted November 20, 2023 Everyone looking at this from a network issue. Do you listen to music at low volume and do you know if your amps are on auto sense or 12v trigger? I have this issue in my bedroom cause I don't have the time to switch the amp to trigger mode.. Amr 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted November 21, 2023 Share Posted November 21, 2023 Yes the dropouts not only network related could be equipment related, so amp could be a factor, you need to get to the root cause Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 22, 2023 Share Posted November 22, 2023 On 11/20/2023 at 3:57 PM, TFlury said: Everyone looking at this from a network issue. Do you listen to music at low volume and do you know if your amps are on auto sense or 12v trigger? I have this issue in my bedroom cause I don't have the time to switch the amp to trigger mode.. Fair: we are assuming only the streaming service mentioned time out, not for example sound from TVs etc. Quote Link to comment Share on other sites More sharing options...
myopic Posted August 23 Share Posted August 23 Did anybody ever get this narrowed down and figured out? I am now experiencing the same symptoms with same service on same networking hardware as the OP. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted August 23 Share Posted August 23 I also experience this. I was experiencing it occasionally on my EA5 and now I rarely experience it on my Core 5 (but every time it happens it drives me crazy). Lately I have only noticed it while streaming pandora and skipping the song seems to fix the issue. I know it sounds crazy but I intentionally keep a close eye on it when it happens and the skip has fixed it for me. Edit: years ago when I experienced it on my EA5 system the skip would not fix it and I was stuck with the issue until it fixed itself. Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted August 23 Share Posted August 23 Not sure if it were mentioned. make sure that your dns settings are set to googles dns servers. i have seen that help a lot with streaming with control4. 3 hours ago, myopic said: Did anybody ever get this narrowed down and figured out? I am now experiencing the same symptoms with same service on same networking hardware as the OP. 2 hours ago, Rob21 said: I also experience this. I was experiencing it occasionally on my EA5 and now I rarely experience it on my Core 5 (but every time it happens it drives me crazy). Lately I have only noticed it while streaming pandora and skipping the song seems to fix the issue. I know it sounds crazy but I intentionally keep a close eye on it when it happens and the skip has fixed it for me. Edit: years ago when I experienced it on my EA5 system the skip would not fix it and I was stuck with the issue until it fixed itself. Quote Link to comment Share on other sites More sharing options...
Olichops Posted August 24 Share Posted August 24 Yep I have the same issue with SirusXM only live channels. I assume being live channel that there is little to no buffering like Pandora which has no drop out issues. This does not happen at work with Sonos and XM. I have my DNS to Google and no internet dropped packets or latency when it happens. Still a mystery Quote Link to comment Share on other sites More sharing options...
YseanY Posted September 10 Share Posted September 10 I’m having this issue as well. DNS was set to googles and problem still persists. Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 10 Share Posted September 10 Check your IP reserve time in your network router. I had this issue years ago but for the life of me I don’t remember the fix. Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted September 12 Share Posted September 12 For whatever it's worth, I bypassed the problem, by using the SiriusXM App on a Roku Ultra. Never skips a beat. Same network setup as what is used when I had the skips with Control4. Quote Link to comment Share on other sites More sharing options...
c4toys Posted September 12 Share Posted September 12 I have had this issue since replacing hc800 with a Core3. The core3 has zigbee antenna issues so I have Core1 installed just for zigbee. Since the Core3 was having audio issues like everyone else I connected the audio out of the Core1 to my audio switch and well it plays audio streams just fine. I mostly use iheart stream for my local stations and now plays just fine for hours at a time Quote Link to comment Share on other sites More sharing options...
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