We have a C4 system that is integrated into the lights, security & heating. It's based on an HC800 controller and has 2x C4-TSWMC7-EG-BL touch panels. One of the touch panels freezes all the time. Sometimes it will run for a few minutes before this happens. If we are lucky it will run for a day, we have now disconnected it. The system was installed in about 2017 I have no idea what the warranty periods are for this stuff although I suspect it's probably run out.
How easy is it to swap out for another unit? We have had a quote for £1300! to replace it, which frankly is ridiculous. If I source a replacement what do I have todo to pair or otherwise get the config onto that panel? The HC800 is running Smart OS 3.2.4
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Jonathon
Hello All,
We have a C4 system that is integrated into the lights, security & heating. It's based on an HC800 controller and has 2x C4-TSWMC7-EG-BL touch panels. One of the touch panels freezes all the time. Sometimes it will run for a few minutes before this happens. If we are lucky it will run for a day, we have now disconnected it. The system was installed in about 2017 I have no idea what the warranty periods are for this stuff although I suspect it's probably run out.
How easy is it to swap out for another unit? We have had a quote for £1300! to replace it, which frankly is ridiculous. If I source a replacement what do I have todo to pair or otherwise get the config onto that panel? The HC800 is running Smart OS 3.2.4
Thank you, any input is gratefuly recieved.
Jonathon
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