timelinex Posted July 14, 2022 Share Posted July 14, 2022 Is 4sight not working for anyone else? I have an android and I can connect to the app when connected to wifi, but when not on the local network it won't connect. I have tried restarting C4 and I have also confirmed in my customer portal that my controller has still been checking in. (and 4sight isn't expired!). Also inside director I have confirmed by going to system diagnostics/Controller networking/test connection, that the controller has access to internet. I know there was recently an android app update, but not sure if that was when it started. Anyone else having issues? If not, what should be my next diagnostic step. EDIT: To add another datapoint, Alexa is also not connecting to C4. So it's not just the android app. Also under account service in composer: -Service Level: Controller connected to customer.control4.com -VPN Status: Check in successful So it's obvious that the connection between my controller and control4 online is not severed and that part is working as designed. (Not sure it matters but I am on 3.2.1) Quote Link to comment Share on other sites More sharing options...
RyanE Posted July 14, 2022 Share Posted July 14, 2022 https://status.snapone.com/ isn't showing any issues. When I disconnect my phone from Wifi, and connect via 5G, it seems be working here. Sorry you're having issues. RyanE Quote Link to comment Share on other sites More sharing options...
timelinex Posted July 14, 2022 Author Share Posted July 14, 2022 1 minute ago, RyanE said: https://status.snapone.com/ isn't showing any issues. When I disconnect my phone from Wifi, and connect via 5G, it seems be working here. Sorry you're having issues. RyanE Any suggestions on what to check next? Quote Link to comment Share on other sites More sharing options...
RyanE Posted July 14, 2022 Share Posted July 14, 2022 30 minutes ago, timelinex said: Any suggestions on what to check next? Not really, unfortunately... I'd check that your 4Sight was not expired. RyanE Quote Link to comment Share on other sites More sharing options...
timelinex Posted July 14, 2022 Author Share Posted July 14, 2022 2 hours ago, RyanE said: Not really, unfortunately... I'd check that your 4Sight was not expired. RyanE Right.... as mentioned that was the first thing I checked..... I just checked and it looks like the connection to the intercom from the app doesn't work either. Although the intercom itself is working as I have my NVR hooked to record the intercom's camera and that has been recording and I can live view through the NVR. Quote Link to comment Share on other sites More sharing options...
timelinex Posted July 14, 2022 Author Share Posted July 14, 2022 OK... fixed. Manually unregistering the controller through the customer portal and then re-registering through composer fixed it. RyanE 1 Quote Link to comment Share on other sites More sharing options...
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