msgreenf Posted January 6, 2022 Share Posted January 6, 2022 Jan 5, 23:30 ESTCompleted - Control4 Cloud Services are stable. We will closely review what occurred and adjust course before a future improvement attempt. We apologize for any negative impacts. Some customer controllers may not automatically reconnect to the cloud. OS 3.2.4+ will reconnect within 1 hour. Older OS will reconnect steadily in subsequent hours. If necessary a controller restart will force a reconnection. Your Snap One Engineering Team Jan 5, 23:01 ESTUpdate - Roll back completed as anticipated. Stabilization efforts remain underway. Some customers may experience sporadic connectivity to Control4 Cloud Services. Full stabilization is our highest priority. We apologize for any negative impacts. Jan 5, 22:00 ESTUpdate - We have encountered unexpected issues. We are in process of rolling back improvements. The roll back is expected to take ~10 minutes. Afterward systems will stabilize for up to ~60 minutes. We apologize if you are experiencing a negative impact. Jan 5, 21:30 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 5, 20:30 ESTUpdate - Maintenance will begin as scheduled on Wednesday January 5th at 21:30 US EST. For this maintenance Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event. We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact. Action Required No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com. Jan 3, 13:38 ESTUpdate - Maintenance has been rescheduled to Wednesday January 5th at 21:30 US EST, pending additional testing. Dec 20, 20:03 ESTUpdate - Today's Control4 Cloud Services stability improvements have been rescheduled to Jan-3. We shifted timing as a result of extensive pre-maintenance testing outcomes that did not meet our high bar for quality. Dec 16, 19:58 ESTScheduled - On Monday Dec-20, Snap One will deploy infrastructure changes to improve cloud stability, performance, and resiliency. These improvements lessen the risk and impacts of Snap One’s cloud to regional outages, such as the Dec-7 Amazon AWS event. We will perform these changes in iterative steps that carefully move customers from existing to improved infrastructure. We have planned this effort to have no impact. Action Required No customer or partner action is anticipated. If an unforeseen impact does occur the issue should self heal within minutes. We will share updates on status.snapone.com. View the full article Quote Link to comment Share on other sites More sharing options...
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