bk Posted December 18, 2021 Share Posted December 18, 2021 I factory reset a T3 touch screen in an attempt to rectify a small issue. Now the screen comes on with Control4 logo, no ip address and non responsive. I have tried resetting numerous times and power cycling, any ideas anyone? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 18, 2021 Share Posted December 18, 2021 I suspect that someone with Composer Pro (ie a dealer) needs to re identify it back in to the project. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 18, 2021 Share Posted December 18, 2021 38 minutes ago, South Africa C4 user said: I suspect that someone with Composer Pro (ie a dealer) needs to re identify it back in to the project. Not really, if it wasn't removed from the system, it would re-connect automatically. If it's 'just' showing a C4 logo and no select-able options, it likely has a corrupt image. Dealer can locally re-image Quote Link to comment Share on other sites More sharing options...
bk Posted December 18, 2021 Author Share Posted December 18, 2021 Thanks but it appears that there maybe no way to connect to it as it isn't getting a ip address and searching for the mac address fails too. Quote Link to comment Share on other sites More sharing options...
Chuck323 Posted December 18, 2021 Share Posted December 18, 2021 What was the small issue you had before doing a factory reset? If the touchscreen will not boot, only seeing a C4 logo in Red then the Device Image update tool will not work either. Quote Link to comment Share on other sites More sharing options...
bk Posted December 18, 2021 Author Share Posted December 18, 2021 The issue was whenever i selected the pool control OS 2.10.6 the screen crashed. After noticing that a 7" T3 worked fine I thought I would try the reset. The screen shows Control4 with the rotating 4 logo, but seems to not request a ip address. Quote Link to comment Share on other sites More sharing options...
bk Posted December 28, 2021 Author Share Posted December 28, 2021 IMG_9442.mov This is all I get after the factory reset, with no network connection or visibility. Any ideas anyone? Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted December 28, 2021 Share Posted December 28, 2021 How is it connected to the network? wired or wifi? If it was on wifi factory default would wipe out the wireless settings and therefore you wouldn't be able to see it on the network. Quote Link to comment Share on other sites More sharing options...
bk Posted December 28, 2021 Author Share Posted December 28, 2021 10 hours ago, mstafford388 said: How is it connected to the network? wired or wifi? If it was on wifi factory default would wipe out the wireless settings and therefore you wouldn't be able to see it on the network. The T3 is hardwired and POE powered, but not at all visible. Quote Link to comment Share on other sites More sharing options...
Mike R Posted February 17, 2022 Share Posted February 17, 2022 any contractors been in the house? Quote Link to comment Share on other sites More sharing options...
bk Posted February 17, 2022 Author Share Posted February 17, 2022 No, why? I performed a factory reset hoping it would solve a problem with one driver (pool controller) crashing the screen when selected. Now it won't get an ip address and come back online. Quote Link to comment Share on other sites More sharing options...
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