eggzlot Posted August 24, 2020 Share Posted August 24, 2020 I've had a Unifi set up using Cloud Key maybe 3-4 years no, never any issues. Cloud Key + 4 APs (no router/switches, etc those are other brands) Today I tried to turn on C4 native streaming music and nothing (which I know has nothing to do with Wifi). I also noticed my phone (on wifi) didn't work. So I just figured internet was down so I rebooted my cable modem and went on with a few other tasks around the house. I went to use a desktop computer (hard wired) and it worked fine so I figured the reboot did the trick. Later on I noticed our wifi devices (namely my iOS phone and wife's Android phone) were no longer getting internet though they were connected to wifi. My Cloud Key was at v5.12 and I forget my APs but those were also out of date. So I updated the Cloud Key to v5.13 all 4 APs to v4.3.20. Everything was rebooted and working fine. Within 1-2 hours my iPhone stopped working again yet my wife's Android phone seems to still be working. I looked at a few other devices on wifi (Rachio, Laundry Washer/Dryer) and they seem to be online and functioning but my wife's WiFi VoIP office phone is not working. When I put my cell on mobile data and try to log into the Unifi app it gets stuck at "Requesting SDP offer" and fails to connect. But on my Mac I can type in the IP of my Cloud Key, pull it up, see all the dashboards, etc. I am fairly puzzled. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted August 24, 2020 Author Share Posted August 24, 2020 I shut off 2 of the 4 AP's and now all devices seem to be working. So I'll have to troubleshoot those 2 APs. any ideas where to start troubleshooting an AP? Devices again would connect to those APs without a problem. Shutting down those 2 APs also let me know connect with the Unifi App - on local Wifi or Mobile Data. Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 24, 2020 Share Posted August 24, 2020 Hard to say. Your unifi controller tells you what the state of each unifi device in so i would start there. Given its PoE could be possible that the switch power supply is faulty and is not putting out enough power. Try swapping the APs around (ie the 2 that were off turn them back on and the 2 that are on turn them off). eggzlot 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted August 25, 2020 Share Posted August 25, 2020 Also what are the AP’s are they UAP-AC-LR? These AP’s have a problem when they are heavily utilized they start dropping clients and rebooting them once and a while fix them but it’s not a solution, solution for crowded areas is to get HD AP’s instead. eggzlot 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted August 26, 2020 Author Share Posted August 26, 2020 thanks for the advice just not to mess with my working from home I am going to use some of these suggestions over the weekend to troubleshoot. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted August 28, 2020 Share Posted August 28, 2020 To be frank UB’s are great but suck on reliability, I have to change them every 2-3 years! Quote Link to comment Share on other sites More sharing options...
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