LarryJ Posted March 1, 2020 Share Posted March 1, 2020 Hi All, I am trying to access the Voice Control portion of customer.control4.com and all I get is a spinner that continues forever with a message that says 'Looking for voice providers...'. My 4sight subscription is active, and things are seemingly operating fine within the house. Anyone have any ideas - or have a secret for getting customer support help with website issues? I've tried multiple browsers and computers. Thanks. Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted March 1, 2020 Share Posted March 1, 2020 Might need the voice scene driver installed on the system Matt Lowe 1 Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted March 1, 2020 Share Posted March 1, 2020 or the alexa control4 skill enabled? Matt Lowe 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 1, 2020 Share Posted March 1, 2020 Yes to both. I think it's a cert issue on the controller Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted March 1, 2020 Share Posted March 1, 2020 Try using a different web browser? Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted March 1, 2020 Share Posted March 1, 2020 32 minutes ago, msgreenf said: Yes to both. I think it's a cert issue on the controller if his 4sight is working should not be a cert issue. Quote Link to comment Share on other sites More sharing options...
LarryJ Posted March 1, 2020 Author Share Posted March 1, 2020 Few more points: I've tried multiple browsers / computers I have existing voice scenes (already have the driver installed, and am able to modify via composer HE) To the cert issue, I posted an issue in another thread but when I try to connect to my system remotely via the ios App I receive an error about 'Warning Insecure Connection. Unable to verify the security certificate presented by your controller. Disconnecting.' Within customer.control4.com it shows my 4sight license as active (as best I can tell). Quote Link to comment Share on other sites More sharing options...
LarryJ Posted March 2, 2020 Author Share Posted March 2, 2020 I believe I have solved the issue. In the event anyone else runs into this, I leverage a pihole on my home network (DNS sinkhole) and after digging into this issue further I noticed that requests for sdk.split.io were being blocked. Once I whitelisted this site I was able to get the Voice Scenes page to load without issue. Thanks to all who made suggestions on potential fixes. RyanE, dcovach, zaphod and 1 other 4 Quote Link to comment Share on other sites More sharing options...
zaphod Posted June 1, 2020 Share Posted June 1, 2020 Thanks for posting this. I just had the same issue and my dealer and I were chasing our tails trying to solve this problem. I changed my DNS away from PiHole and it finally solved the problem. Your suggest on what address to whitelist allowed me to turn it back on. By the way, I would highly recommend PiHole to anyone and everyone. I run it in a Docker on my unRAID server. https://pi-hole.net/ We might have to be aware that if C4 changes the site that they hit from sdk.split.io it might cause us to have to change the whitelist entry. dcovach 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2020 Share Posted June 1, 2020 Just use 8.8.8.8 on your c4 equipment. Don't pi hole them Quote Link to comment Share on other sites More sharing options...
zaphod Posted June 1, 2020 Share Posted June 1, 2020 It wasn't the DNS on my C4 equipment - it was the DNS on my Win10 PC that I was using to hit the my.control4.com website. I don't know what the networks settings are on my C4 controller as I don't think you can see that from Composer HE. But it is probably set to Google as that controller has a static IP and on most devices when you set a static IP you need to manually specifiy DNS servers. However, PiHole will act as the DNS server for any DHCP clients. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2020 Share Posted June 1, 2020 19 minutes ago, zaphod said: It wasn't the DNS on my C4 equipment - it was the DNS on my Win10 PC that I was using to hit the my.control4.com website. I don't know what the networks settings are on my C4 controller as I don't think you can see that from Composer HE. But it is probably set to Google as that controller has a static IP and on most devices when you set a static IP you need to manually specifiy DNS servers. However, PiHole will act as the DNS server for any DHCP clients. ah - you are blocking the A/B testing service that control4 uses...i forget the URL Quote Link to comment Share on other sites More sharing options...
zaphod Posted December 27, 2020 Share Posted December 27, 2020 Has something changed on this service? I tried to go to the Voice Providers and I get the permanent spinning circle. Perhaps another site need to be whitelisted? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 27, 2020 Share Posted December 27, 2020 Sounds like you are blocking it from loading...turn off your pi hole Quote Link to comment Share on other sites More sharing options...
zaphod Posted December 27, 2020 Share Posted December 27, 2020 I can do that in the short term, but for a long term solution it would be nice to know what site to add to the whitelist so I can keep PiHole on. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 27, 2020 Share Posted December 27, 2020 You should be able to see from the blocks? Quote Link to comment Share on other sites More sharing options...
zaphod Posted December 27, 2020 Share Posted December 27, 2020 Looks like it was fls-na.amazon.ca . It works now that I have whitelisted. But that looks very location specific since that is an Amazon Canada site, so I am not 100% convinced that is the issue. I will try removing it from the whitelist later on to make sure that was the problem and that it wasn't some other short term issue. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 27, 2020 Share Posted December 27, 2020 You are in canada, so why don't you think it can be location specific? Quote Link to comment Share on other sites More sharing options...
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