Rita1980 Posted October 15, 2019 Share Posted October 15, 2019 Hi.This is my first message on the forum.I'm completely rookie with c4 and that's why I don't handle the terminology.I have an EA-5, which, after switching off and on, did not work properly again.I try to do a factory reset but the light flashes "!" in red giving a Factory restore fail.Any suggestions?Thanks for your time. EA5Fail.mp4 Quote Link to comment Share on other sites More sharing options...
EverAction Posted October 15, 2019 Share Posted October 15, 2019 4 hours ago, Rita1980 said: Hi.This is my first message on the forum.I'm completely rookie with c4 and that's why I don't handle the terminology.I have an EA-5, which, after switching off and on, did not work properly again.I try to do a factory reset but the light flashes "!" in red giving a Factory restore fail.Any suggestions?Thanks for your time. EA5Fail.mp4 Suggestions? Call a dealer. You're not going to get any help otherwise in this scenario. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 15, 2019 Share Posted October 15, 2019 Yeah, this is something that will need a dealer, likely on-site. Sorry Quote Link to comment Share on other sites More sharing options...
Rita1980 Posted October 15, 2019 Author Share Posted October 15, 2019 Hi.Thanks for the reply.I took the unit to the dealer and suggested that I buy another.What the distributor tried was:1) Connect the EA5 to the network2) Use the Composer Pro to detect EA5, it was not able.Say the unit is defective.If I had access to the distributor programs, any suggestions?Thank you Quote Link to comment Share on other sites More sharing options...
EverAction Posted October 15, 2019 Share Posted October 15, 2019 6 minutes ago, Rita1980 said: Hi.Thanks for the reply.I took the unit to the dealer and suggested that I buy another.What the distributor tried was:1) Connect the EA5 to the network2) Use the Composer Pro to detect EA5, it was not able.Say the unit is defective.If I had access to the distributor programs, any suggestions?Thank you I'd say your dealer's diagnosis is correct as that exclamation mark means the factory restore had a fatal failure that usually requires a swap out. There's not any other suggestions to give, you need a new EA5. Now if you want to go find one yourself and buy it, go for it. However, the original project needs to be re-loaded onto the replacement controller. And if there's Zigbee involved, the mesh will need to be re-created. These are all dealer-only tasks. So buying a replacement is only one part of the solution. Quote Link to comment Share on other sites More sharing options...
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