stefan Posted September 24, 2019 Share Posted September 24, 2019 I had some cable company work done (Comcast) and my system is not responding to my queries from my device. How can I change the wifi network assigned to my system? Can anyone share thoughts? Thanks Stefan in Florida Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 24, 2019 Share Posted September 24, 2019 5 minutes ago, stefan said: I had some cable company work done (Comcast) and my system is not responding to my queries from my device. How can I change the wifi network assigned to my system? Can anyone share thoughts? Thanks Stefan in Florida Probably need to call your dealer. ISPs are notorious for messing things up beyond fixing. Best practice is to involve your dealer every time you contact your ISP for work. sonic30101 and chopedogg88 2 Quote Link to comment Share on other sites More sharing options...
stefan Posted September 25, 2019 Author Share Posted September 25, 2019 couldn't be any less helpful but thank you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 25, 2019 Share Posted September 25, 2019 He could have not replied. Just cause it wasn't the answer you wanted doesn't mean that it wasn't the truth Sent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
stefan Posted September 25, 2019 Author Share Posted September 25, 2019 1 hour ago, msgreenf said: He could have not replied. Just cause it wasn't the answer you wanted doesn't mean that it wasn't the truth Sent from my Pixel 3a XL using Tapatalk exactly my point. no useful info does not merit a response. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 25, 2019 Share Posted September 25, 2019 1 hour ago, stefan said: couldn't be any less helpful but thank you. Sorry about that, but it is the truth. When network issues happen with a Control4 system, the only way to fix it 100% is to have the installers come take a look. Unless they gave you detailed print outs of the entire config with the IP addresses of every device. Quote Link to comment Share on other sites More sharing options...
KWD Posted September 25, 2019 Share Posted September 25, 2019 7 minutes ago, Dunamivora said: Sorry about that, but it is the truth. When network issues happen with a Control4 system, the only way to fix it 100% is to have the installers come take a look. Unless they gave you detailed print outs of the entire config with the IP addresses of every device. Also by the very little info given by the OP it sounds like he might by using the ISP supplied equipment as well. If it was his network equipment the only thing Comcast would be messing with is the cable modem. Maybe the OP should have a proper network setup? -defunct- 1 Quote Link to comment Share on other sites More sharing options...
stefan Posted September 26, 2019 Author Share Posted September 26, 2019 Guys thanks for your help. There are issues with the control4 setup. Unfortunately due to the way the product is marketed and supported I can not do the simple change needed by myself. I have a call in to have a tech come out and take a look. In the meantime I've Macgyvered my system and have full use of the TV systems with the use of the Comcast remote App (free download). It allows full remote functionality of the TVs with Control4 audio where my Control4 remote only allowed turn on of audio and no control of TV video, volume or channel changing functionality. I haven't had the best success with Control4 support as it I have had to pay a tech hourly who often was dealing with issues first time (lots of thinking and standing while the clock was ticking). For the rate my expectation is a professional who can identify issues and address options or solutions. It's what I did. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 26, 2019 Share Posted September 26, 2019 If you're not happy with your current dealer, you can shop around to find a better one. It is a Certified Installer platform that does require some attention by a dealer. Some dealers have many options for maintenance and support for their systems. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 26, 2019 Share Posted September 26, 2019 Also sounds like your original installer didn't get everything set up correctly. There is no way on Earth that a Comcast system would work better than a properly installed Control4 system. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
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