neil.patel Posted September 23, 2019 Share Posted September 23, 2019 I had posted a while back about issues with the ds2 doorstation this past year regarding video/call quality and reliability. The intercom app was hopelessly unreliable from the ds2 video and audio quality virtually inaudible on my touchscrees. I had two years of successful use with the edgerouter in the system but I'm thinking something must have changed through all the updates over the years either with c4's sip protocol or the edgerouter itself. Regardless I'm just posting to say that switching to the pakedge re-2 router (yes I know it is an older sku) did in fact improve my ds2 reliability and quality for intercom calls. I am not using the pakedge zones feature, but simply configured a flat network and it worked well enough. I was skeptical that the router was the issue at first since I've had such good reliability out of my ubiquiti networking products and c4 and I continue to use an ap-ac for wifi, however I can say that people's suggestions to switch to a pakedge router worked in my case. Hope it helps others who have run into similar situations. Link to comment Share on other sites More sharing options...
AK1 Posted September 23, 2019 Share Posted September 23, 2019 It's the Ubiquiti implantation of multicast in the Edgerouter that causes all the Control4 headaches and hence it's place on Control4's do not use list of networking equipment. It's great you solved your problem. Link to comment Share on other sites More sharing options...
ejn1 Posted September 23, 2019 Share Posted September 23, 2019 8 hours ago, AK1 said: It's the Ubiquiti implantation of multicast in the Edgerouter that causes all the Control4 headaches and hence it's place on Control4's do not use list of networking equipment. It's great you solved your problem. Are those silicone or saline implantations? Link to comment Share on other sites More sharing options...
AK1 Posted September 23, 2019 Share Posted September 23, 2019 Hahaaa - must be saline, I guess -)))) Link to comment Share on other sites More sharing options...
prabeau Posted September 24, 2019 Share Posted September 24, 2019 can I check Link to comment Share on other sites More sharing options...
AK1 Posted September 24, 2019 Share Posted September 24, 2019 2 hours ago, prabeau said: can I check i think you go certain Montreal bars for checking. Link to comment Share on other sites More sharing options...
prabeau Posted September 24, 2019 Share Posted September 24, 2019 Thats how I ended outside on my ass Link to comment Share on other sites More sharing options...
AK1 Posted September 24, 2019 Share Posted September 24, 2019 Hmm that's when saline in your ass would have been useful. Link to comment Share on other sites More sharing options...
slash007 Posted September 25, 2019 Share Posted September 25, 2019 On 9/23/2019 at 9:31 AM, AK1 said: It's the Ubiquiti implantation of multicast in the Edgerouter that causes all the Control4 headaches and hence it's place on Control4's do not use list of networking equipment. It's great you solved your problem. Where can I find the do not use list? Link to comment Share on other sites More sharing options...
AK1 Posted September 25, 2019 Share Posted September 25, 2019 9 minutes ago, slash007 said: Where can I find the do not use list? Right here.... DO NOT USE any of the following devices with your Control4 system. Every device on this list is known to cause issues and will not be supported. If you have no other option please work with Pakedge for a solution using our recommended networking gear. Use Bridge Mode (IP Passthrough) Setup for Common ISP modem/routers for help setting your current ISP provided device to bridge-mode if needed. Control4 does not recommend or support the use of ISP provided routers / WiFi. Article Body Make Model Device Type Known issues 2Wire 3801HGV Modem/Router Devices fall offline and/or will not identify Actiontec Any Devices fall offline and/or will not identify Arris NVG599 Modem/Router Devices fall offline and/or will not identify Actiontec Any Modem/Router Devices fall offline and/or will not identify Alcatel Lucent I-240W-R lack support for UPnP and/or STP and/or SMB/CIFS Alcatel Lucent I-240W-T lack support for UPnP and/or STP and/or SMB/CIFS Arcor Easy Box a300 lack support for UPnP and/or STP and/or SMB/CIFS Belkin F5D Series lack support for UPnP and/or STP and/or SMB/CIFS Belkin F7D Series lack support for UPnP and/or STP and/or SMB/CIFS Belkin F9K1103 lack support for UPnP and/or STP and/or SMB/CIFS Belkin N750DB Anywhere Access Issues Belkin N600DB Anywhere Access Issues BT Homehub (All Versions) Anywhere Access Issues / Devices fall offline and/or will not identify Dlink WBR-2310 Dlink 655 Does not work with dual transport devices (ie. tuner, amp, switch) Eero Any Mesh Building Router Devices fall offline and/or will not identify Engenius ESR-9850 Anywhere Access Issues Engenius ESR-9752 Anywhere Access Issues Google GFRG100 Devices don't show up or fall offline Google GFRG110 Devices don't show up or fall offline Google Onehub Mesh Building Router Devices don't show up or fall offline Linksys WRT54G (all models) Router Linksys BEFSR41 Multicasting incorrectly set by default - intermittent lock ups Linksys BEFSX41 Lock ups requiring reboot constantly Linksys ALL WRT Models Luxul All Wi-Fi devices Intercom Issues using Luxul Wi-Fi Micronet Sp648 lack support for UPnP and/or STP and/or SMB/CIFS Motorola NVG589 Devices fall offline and/or will not identify Netgear DGN2000 lack support for UPnP and/or STP and/or SMB/CIFS Netgear FS526T lack support for UPnP and/or STP and/or SMB/CIFS Netgear FVS336G lack support for UPnP and/or STP and/or SMB/CIFS Netgear GS108v1 lack support for UPnP and/or STP and/or SMB/CIFS Netgear GS108v2 Netgear N150 (WPN824N) Devices don't show up or fall offline Netgear N300 (WNR2000) Devices don't show up or fall offline Netgear WGT624 Netgear Orbi Mesh Building Router Devices fall offline and or will not identify Pace 5031NV Modem/Router Devices fall offline or will not identify Pace 5268AC Modem/Router Devices fall offline and/or will not identify Planet FGSW-1828 Ubiquiti Any Router/Switch/AP Does not support multicasting. Only supports IGMP which causes issues such as Control4 devices that fall offline due to UDP keep-alive being blocked through multicast routing. These issues manifest most commonly in large systems with dual transport devices ie. Matrix switches, Amplifiers, and Centralized Lighting. Link to comment Share on other sites More sharing options...
slash007 Posted September 25, 2019 Share Posted September 25, 2019 Thanks! I was planning on putting in Unify for my new setup, but this throws a wrench in that. I have been reading about the issues with them and most don't have any, but we'll see. Link to comment Share on other sites More sharing options...
AK1 Posted September 25, 2019 Share Posted September 25, 2019 1 hour ago, slash007 said: Thanks! I was planning on putting in Unify for my new setup, but this throws a wrench in that. I have been reading about the issues with them and most don't have any, but we'll see. We regularly install the WAPs and Cloud Key without a single issue. Everything else causes issues. Link to comment Share on other sites More sharing options...
neil.patel Posted September 25, 2019 Author Share Posted September 25, 2019 I had unifi The first few years of living here and everything was great… I’m not sure if through the software updates something changed for the worse… I had gone through all the trouble shooting and factory restores just to make sure it wasn't a corrupt firmware or driver. I honestly didn't want to change off my edge router I had great reliability with it otherwise. I literally just setup the used Pak-edge one I bought add a flat network just to see and I could immediately use my doorstation again and actually answer calls with intercom anywhere. Link to comment Share on other sites More sharing options...
Zappbranagan Posted September 25, 2019 Share Posted September 25, 2019 is the admin side of pakedge as easy as unifi? Link to comment Share on other sites More sharing options...
AK1 Posted September 25, 2019 Share Posted September 25, 2019 3 hours ago, Zappbranagan said: is the admin side of pakedge as easy as unifi? I find Unifi admin unnecessarily complicated, Pakedge pretty basic and Araknis "just right" Link to comment Share on other sites More sharing options...
Zappbranagan Posted September 25, 2019 Share Posted September 25, 2019 Thanks. I use nothing but unifi at my office so I guess I got used to it. If the others are easier than perfect. Sent from my SM-N976V using Tapatalk Link to comment Share on other sites More sharing options...
slash007 Posted September 25, 2019 Share Posted September 25, 2019 Hmm. Not sure if I want to risk it then. I'll still use Unify AP and switches, guess I'll look at router options. If I do use a different router, wont' I lose my Unify management options? Link to comment Share on other sites More sharing options...
LollerAgent Posted September 25, 2019 Share Posted September 25, 2019 36 minutes ago, slash007 said: Hmm. Not sure if I want to risk it then. I'll still use Unify AP and switches, guess I'll look at router options. If I do use a different router, wont' I lose my Unify management options? No. You'll retain Unifi management of your WAP's and Switches as long as you have a controller running somewhere. Link to comment Share on other sites More sharing options...
AK1 Posted September 25, 2019 Share Posted September 25, 2019 2 hours ago, slash007 said: Hmm. Not sure if I want to risk it then. I'll still use Unify AP and switches, guess I'll look at router options. If I do use a different router, wont' I lose my Unify management options? Definitely do not use Unifi switches - the only products wee have found that don't cause Control4 headaches are APs and the Cloud Key for management purposes. Link to comment Share on other sites More sharing options...
LollerAgent Posted September 26, 2019 Share Posted September 26, 2019 2 hours ago, AK1 said: Definitely do not use Unifi switches - the only products wee have found that don't cause Control4 headaches are APs and the Cloud Key for management purposes. I use Unifi switches - and it's 100% fine. YMMV, however. I don't do video distribution. I also have multiple VLANs (separate for wireless, automation devices, security, etc). Link to comment Share on other sites More sharing options...
slash007 Posted September 26, 2019 Share Posted September 26, 2019 I do plan on video distribution and will also have 2 Door Stations, so it is a concern. Any switch/router other than Pakedge that is more budget friendly and won't cause issues? Link to comment Share on other sites More sharing options...
AK1 Posted September 26, 2019 Share Posted September 26, 2019 1 minute ago, slash007 said: I do plan on video distribution and will also have 2 Door Stations, so it is a concern. Any switch/router other than Pakedge that is more budget friendly and won't cause issues? Araknis Link to comment Share on other sites More sharing options...
slash007 Posted September 26, 2019 Share Posted September 26, 2019 1 minute ago, AK1 said: Araknis Aren't they priced similar to Pakedge? Link to comment Share on other sites More sharing options...
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