barhoram Posted August 29, 2019 Share Posted August 29, 2019 Hi. We just moved into a new home with a Control4 system that the owner left that was installed 5+ years ago. Everything seems to work as expected, but am wondering how to support the system. The owner left no info on the dealer or login info, etc. I'd like to know if it is possible to recover the project, or if a new dealer would need to start from scratch? Link to comment Share on other sites More sharing options...
chopedogg88 Posted August 29, 2019 Share Posted August 29, 2019 A new dealer would be needed to recover the protect. PM me, I can help you with it remotely. Sent from my SM-G975U using Tapatalk Link to comment Share on other sites More sharing options...
Cyknight Posted August 29, 2019 Share Posted August 29, 2019 To be clear - C4 projects are NOT locked to a dealer, and the project can always be recovered by any dealer (provided the main controller is operational) with a local connection (ie on-site or using teamviewer, or if available my.control4.com credentials) Mind you, it's sometimes more efficient to start a project from scratch vs major reprogramming. Link to comment Share on other sites More sharing options...
chopedogg88 Posted August 30, 2019 Share Posted August 30, 2019 to be honest the project can even be recovered by a non-dealer, as long as you have Composer Home Edition and the aforementioned items (controller online and not dead). But that probably won't help you much unless you know what to do with it... Link to comment Share on other sites More sharing options...
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