GotZoom76 Posted August 26, 2019 Share Posted August 26, 2019 Hello Everyone, Hope I can get some assistance here with regards to my Control 4 System and the required updates. I am currently running a very old version, probably from 2012-2013 and of course I am having issues with it and the ability to use the updated mobile app. My device list is as follows in case anyone was wondering.. Sony 5800 Receiver with built in controller, (2) Original 7" Video Tough Screens, (1) Original 7" Portable Touch Screen, (1) Original Door Bell with Camera and Audio, Kwikset Lock, (5) Dimmer Switches (3 in one Zone and 2 in another), Control 4 Thermostat. Software Version currently running is 2.4.0. I do have an extra HC-250 laying around that I have also though about using instead of the Sony but haven't made it that far. The company that I purchased from is no longer in business and the next closest is 3 hours away. I have sent a message to them but no reply yet, it has been about 2 weeks now. I actually worked for the previous company and they installed composer on one of my older laptops. Can this be used to update the software? Even if it could, I am not sure I want to go messing around in there without help. Looking for recommendations or suggestions on how I can get my system updated without having to pay for an additional 3 hour one way travel charge. Thanks in advance! Link to comment Share on other sites More sharing options...
rayk32 Posted August 26, 2019 Share Posted August 26, 2019 Contact Matt Lowe or many of the other forum installers who do remote upgrades all of the time. Matt works for Walt's TV. https://www.walts.com/ Link to comment Share on other sites More sharing options...
GotZoom76 Posted August 26, 2019 Author Share Posted August 26, 2019 Thank you for the info! Link to comment Share on other sites More sharing options...
Matt Lowe Posted August 26, 2019 Share Posted August 26, 2019 most likely you will need some hardware upgrades as i suspect your system is locked to 2.5.3 what issues are you having? Link to comment Share on other sites More sharing options...
GotZoom76 Posted August 27, 2019 Author Share Posted August 27, 2019 So I was able to enlist the help from a dealer. Only issue now is that my controller is offline so not able to remote access. I have tried rebooting everything and in the settings I can see that the controller is connected to my network. Any thoughts? Link to comment Share on other sites More sharing options...
knowitall Posted August 27, 2019 Share Posted August 27, 2019 Buy a HC250BL-1 off eBay and turn off that failed experiment of an AVR as your primary controller Link to comment Share on other sites More sharing options...
Matt Lowe Posted August 28, 2019 Share Posted August 28, 2019 On 8/26/2019 at 5:24 PM, GotZoom76 said: So I was able to enlist the help from a dealer. Only issue now is that my controller is offline so not able to remote access. I have tried rebooting everything and in the settings I can see that the controller is connected to my network. Any thoughts? Likely the controllers needs an SSL patch. Should be able to get it from the dealer and run it on any pc Link to comment Share on other sites More sharing options...
GotZoom76 Posted August 28, 2019 Author Share Posted August 28, 2019 Thanks everyone! I’ve had it with the Sony. Great receiver but the controller is trash. I was able to find my original program file and the dealer that is helping me was able to load it onto an HC-250 and it worked. Was able to unregister the Sony and register the 250 so now I just need to hook it all up. Dealer has been fantastic so far considering I’m 3 hours away. Thanks again! Link to comment Share on other sites More sharing options...
BraydonH Posted August 28, 2019 Share Posted August 28, 2019 should probably skip the HC250 and get an EA1 or EA3. HC250 cannot do OS3. Link to comment Share on other sites More sharing options...
msgreenf Posted August 28, 2019 Share Posted August 28, 2019 Don't get a 250. Waste of time Sent from my Pixel 3a XL using Tapatalk Link to comment Share on other sites More sharing options...
knowitall Posted August 29, 2019 Share Posted August 29, 2019 Don’t knock the HC-250-BL-1 i am almost 7 years running strong! Could care less about 3.0 as my controller does lights and two TV’s. All music is Sonos and I’m ok with two apps. Still have the 8.0.6 drivers if anyone needs them Link to comment Share on other sites More sharing options...
GotZoom76 Posted August 29, 2019 Author Share Posted August 29, 2019 My system is fairly small and the 250 was free. May look at upgrading in the future though. On a side note and regarding HE. It’s my understanding that it was included with a 4sight subscription. I no longer have that but should I still have HE or do I need to purchase that? Link to comment Share on other sites More sharing options...
msgreenf Posted August 29, 2019 Share Posted August 29, 2019 No. You have that backwards. One year of 4sight is included w he. Sent from my Pixel 3a XL using Tapatalk Link to comment Share on other sites More sharing options...
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