Baubas Cat Posted July 25, 2019 Share Posted July 25, 2019 When using my iPad to navigate the iPad listen screen to select Pandora or other services the screen starts to load and then goes back to to previous page. For example I will go into Pandora, Stations and then touch one of my stations the square box that pops up in the middle of the screen to select play will start to open and then close. If I use the three dots on the right side to open the play menu (square box) it will open and stay open but when I try to close it, it does the same thing. It will close and then reopen. The listen screen works fine on my phone. I have tried login out and then back into my services and erasing and reinstalling the Control4 app. Have you ever seen this behavior? This wasn't happening before 3.0. What can I try to do to fix it? Quote Link to comment Share on other sites More sharing options...
lippavisual Posted July 25, 2019 Share Posted July 25, 2019 Ipad OS up to date?? Make sure you're not on a beta version too. If yes, delete the app, then re-install. See if it happens again. Quote Link to comment Share on other sites More sharing options...
Baubas Cat Posted July 25, 2019 Author Share Posted July 25, 2019 It wasn't up to date. I updated it to 12.4 and deleted and reinstalled the Control4 app and it still does the same thing. I had my sister bring over her iPad so I could put the app on it and it's doing the same thing on her iPad. Since it's doing the same thing on both iPads could it be something in the controller programming? I rebooted the controller but it didn't help. Quote Link to comment Share on other sites More sharing options...
CTO Posted July 27, 2019 Share Posted July 27, 2019 yes my iPad / iPhones are up to date and yes deleted app and re-installed and Same issue. All iPads and iPhones doing the same thing. It was all working a few weeks ago when I used the app, but I looked and on Jul 20th my devices updated C4 app and now I'm having issues Quote Link to comment Share on other sites More sharing options...
Baubas Cat Posted July 27, 2019 Author Share Posted July 27, 2019 After hearing you have the same issues with your Apple devices and knowing it works fine nativity through the television and on Android devices, I would say it certainly must be an Apple update issue until someone here can verify that their Apple phone or iPad are working properly on the new 12.4 release. Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted July 27, 2019 Share Posted July 27, 2019 I ran into this on a job we upgraded to OS3. Was not happening prior. Ended up the comcast modem was not in bridge mode going into the araknis router causing a double nat and the packets were getting lost in the translations msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Baubas Cat Posted July 27, 2019 Author Share Posted July 27, 2019 I don't know much about routers and networks but if it was one of those causing the issue wouldn't it also effect my Android tablet and phone? Because those are working fine for me. It's just my Apple devices. Quote Link to comment Share on other sites More sharing options...
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