Mattycee Posted October 26, 2017 Share Posted October 26, 2017 I bought an SR260 remote on eBay and when it arrived it had the hourglass icon on the display with a red dash underneath going across 3 times. I have tried both the Room Off #*13143, and holding the C4 button and 0 when I put the batteries back in and neither did anything at all. Are there any other key combo's I can try or any other pointers, or is this just a shot duck? They have no more stock so I am hoping to get it up and running so I don't have to pay return shipping and also wait for ages to grab this from another supplier. Hopefully someone can help! Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted October 26, 2017 Share Posted October 26, 2017 The Hourglass indicates it cannot find the network. You'll need a dealer to add this device to your project, there is no way to do this without a dealer. Quote Link to comment Share on other sites More sharing options...
Mattycee Posted November 12, 2017 Author Share Posted November 12, 2017 On 27/10/2017 at 12:59 AM, Derrick Cain said: The Hourglass indicates it cannot find the network. You'll need a dealer to add this device to your project, there is no way to do this without a dealer. Yes I was getting the dealer to add it and it would not do anything else at all apart from the hourglass. As I am new to this, does the 260 show anything if it leaves the network (Like the 250 does when it tells you it is leaving the network) and is it still 4 presses of the 4 button to join it up. Quote Link to comment Share on other sites More sharing options...
pdapice Posted November 12, 2017 Share Posted November 12, 2017 i had this problem with a SR260 that i purchase from ebay also, the solution for me was to bring it within 2 feet of the controller when i attempted to discover it on the network. once i did that it found the network fine and joined. I did however try all of the reset codes first before i figured that out, so that may also be part of the process msgreenf 1 Quote Link to comment Share on other sites More sharing options...
rolldog Posted November 20, 2017 Share Posted November 20, 2017 Every now and then, I get the same on mine. I just remove the battery cover, remove the battery, put it back in, and it connects back to my network. I'm assuming the remote has already been added to your C4 controller. Quote Link to comment Share on other sites More sharing options...
Often Confused Posted June 25, 2019 Share Posted June 25, 2019 I had this problem today when I had to turn off my router. When I rebooted that, got the hourglass. Realised I had turned off everything when I turned off the router, ie the Control4 box as well. So I did this: turned off router turned off Control 4 box turned on router and waited until I could see it was working by checking on phone and doing a speed test turned on Control4 box took batteries out of remote and put back in This seemed to work. Hope this helps someone else! Quote Link to comment Share on other sites More sharing options...
Gene Brooks Posted October 19, 2019 Share Posted October 19, 2019 Have a C4-SR260. Was working fine four hours ago. Now, it won't control anything. Screen is blank except for showing hourglass on reinserting battery and for half second when pressing red C4 button. Changing symbol in upper right of screen shows full, but appears pinkish. When push Watch button, get hour glass flash and small red rectangle in lower right of screen. What is going on? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 19, 2019 Share Posted October 19, 2019 13 minutes ago, Gene Brooks said: Have a C4-SR260. Was working fine four hours ago. Now, it won't control anything. Screen is blank except for showing hourglass on reinserting battery and for half second when pressing red C4 button. Changing symbol in upper right of screen shows full, but appears pinkish. When push Watch button, get hour glass flash and small red rectangle in lower right of screen. What is going on? i would recommend having a dealer Rejoin it to your mesh - I am happy to help Quote Link to comment Share on other sites More sharing options...
Roxanne Posted September 24, 2020 Share Posted September 24, 2020 Hi all! Having the hourglass and red lights at bottom of remote screen. Tried all the suggestions still nothing. I was cleaning moved all equipment and that’s where it went wrong! Quote Link to comment Share on other sites More sharing options...
AndyS Posted December 14, 2020 Share Posted December 14, 2020 On 6/25/2019 at 8:51 AM, Often Confused said: I had this problem today when I had to turn off my router. When I rebooted that, got the hourglass. Realised I had turned off everything when I turned off the router, ie the Control4 box as well. So I did this: turned off router turned off Control 4 box turned on router and waited until I could see it was working by checking on phone and doing a speed test turned on Control4 box took batteries out of remote and put back in This seemed to work. Hope this helps someone else! It did for me - thanks Quote Link to comment Share on other sites More sharing options...
John floyd Posted June 7 Share Posted June 7 I’m a neophyte when it comes to tech. Why are these tv remotes so complicated when everyone else seems to do fine with the remotes that come w TVs? I don’t have any exotic equipment… just an exotic remote and a speed dial to the company that sold it to me Quote Link to comment Share on other sites More sharing options...
Cyknight Posted June 8 Share Posted June 8 Sigh, spring is here and the 1 day trolls are stirring. Quote Link to comment Share on other sites More sharing options...
jcastilla Posted July 7 Share Posted July 7 So I'm having the same problem with my SR260 (System was bought in 2014), replaced the remote showing hour glass and blinking dash red lines below it. I've rebooted my internet router, rebooted the C4 system, taken the rechargeable battery out several times, held the remote next to the controller and the remote is charged but still can't it to connect and it won't connect from my phone app either. I did notice that when i rebooted the system that the controller briefly flashed an amber wifi notice on the front while the power signal was blue. It only showed for a few seconds but not sure if that is confirming that it can't see the wifi signal? Any other suggestions other than paying $175 for a C4 tech to come out? IMG_3027.JPG.crdownload Quote Link to comment Share on other sites More sharing options...
cdcllc Posted July 9 Share Posted July 9 By "replaced the remote . . . " do you mean you got a new (at least to you) SR-260? If it is new equipment, was it ever added to your project (system) by a dealer? If not, that's your issue. If you bought the SR-260 from a dealer, I'd call them and tell them you need it added - they should be able to do this over the phone. If I didn't buy it from a dealer, I'd have a dealer on this forum add it. I've worked with both @msgreenf and Ari and they are great. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
jcastilla Posted July 9 Share Posted July 9 So I'm having the same problem with my SR260 (System was bought in 2014), replaced the remote showing hour glass and blinking dash red lines below it. I've rebooted my internet router, rebooted the C4 system, taken the rechargeable battery out several times, held the remote next to the controller and the remote is charged but still can't it to connect and it won't connect from my phone app either. I did notice that when i rebooted the system that the controller briefly flashed an amber wifi notice on the front while the power signal was blue. It only showed for a few seconds but not sure if that is confirming that it can't see the wifi signal? Any other suggestions other than paying $175 for a C4 tech to come out? I bought the replacement remote from a dealer a few years ago and it's worked fine until a few days ago. Quote Link to comment Share on other sites More sharing options...
jcastilla Posted July 9 Share Posted July 9 I bought the replacement remote from a dealer a few years ago and it's worked fine until a few days ago. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 9 Share Posted July 9 Likely need someone to remote in and see what is going on Quote Link to comment Share on other sites More sharing options...
jcastilla Posted July 10 Share Posted July 10 Any idea who to contact to find a company that can remote in? Quote Link to comment Share on other sites More sharing options...
BY96 Posted July 10 Share Posted July 10 There are several excellent dealers on this forum that can remote in. @chopedogg88 and @msgreenf are two examples. Quote Link to comment Share on other sites More sharing options...
zaphod Posted July 10 Share Posted July 10 On 7/9/2024 at 1:18 PM, jcastilla said: Any other suggestions other than paying $175 for a C4 tech to come out? I bought the replacement remote from a dealer a few years ago and it's worked fine until a few days ago. You should be able to buy them used on ebay for a lot less than $175. Quote Link to comment Share on other sites More sharing options...
jcastilla Posted July 18 Share Posted July 18 Had a tech come out and it was the power supply cord to the main data switch at my main media panel, simple fix and everything booted right up. Wish I had thought to check that first! Quote Link to comment Share on other sites More sharing options...
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