GoBigBlue Posted October 14, 2016 Share Posted October 14, 2016 Good morning, I am unhappy with the service from my Control4 dealer. He was very helpful during setup and working the bugs from our system. In the past two years, however, he has become less and less response to service requests. My two emails requesting a new driver integration have been ignored. I would like to find another dealer. I have a few questions: 1. I don't want my current dealer to have any access whatsoever to my system. Is there a way to restrict ALL remote access to my system. 2. Other than Yelp or Google reviews, what's the best way to find a dealer who is willing to work with new technologies and third-party drivers (like those from @alanchow) has excellent customer service, and will not relegate "older" customers to the bottom of his to-do list? Thank you. StroTek LLC 1 Quote Link to comment Share on other sites More sharing options...
Bullseye Posted October 14, 2016 Share Posted October 14, 2016 Youre in the right place. Here you can find a dealer willing to help you. Search the forum and you will get a lot of usefull information. Quote Link to comment Share on other sites More sharing options...
ichbinbose Posted October 14, 2016 Share Posted October 14, 2016 Log into your my.control4 account and disable your dealers remote access ability. Then unless they have a vpn your set. If there is a vpn setup you need to log into the router and disable his credentials Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
vstar Posted October 14, 2016 Share Posted October 14, 2016 check out this thread. myself and many others have had great dealings with Andrzej (AK1 on this forum) Quote Link to comment Share on other sites More sharing options...
GoBigBlue Posted October 14, 2016 Author Share Posted October 14, 2016 Thank you for the assistance! I appreciate the help. Quote Link to comment Share on other sites More sharing options...
AK1 Posted October 16, 2016 Share Posted October 16, 2016 Thanks, @vstar the referrals are always appreciated. Quote Link to comment Share on other sites More sharing options...
alanchow Posted October 16, 2016 Share Posted October 16, 2016 On top of the information provided by everyone above Control4 also provides a dealer locator on their website. Dealers have different statuses (ordered from highest status to lowest). Pinnacle Dealer Platinum Dealer Gold Dealer Authorized Dealer https://www.control4.com/dealer_locator Quote Link to comment Share on other sites More sharing options...
Alex Lewis Posted October 16, 2016 Share Posted October 16, 2016 Hi @GoBigBlue. One of the great things about Control4 is that you can change your dealer whenever you wish. This is great from the client's point of view and I see it as a good way for companies like mine to gain new client's who are not happy with there current dealer as well as ensuring customer satisfaction is met. We strive for the best client satisfaction and have a number clients that have migrated to us. @alanchow makes a good point about dealership status. These statuses are based solely on sales in a particular time period, so whilst a dealer may be a Platinum status and shift high numbers of Control4 equipment, there's nothing to prove they offer the best in aftercare for their clients. It is possible to restrict all access to you system and I'd be happy to discuss this with you if you drop me a personal message. Elvis 1 Quote Link to comment Share on other sites More sharing options...
Elvis Posted October 17, 2016 Share Posted October 17, 2016 2 hours ago, Alex Lewis said: Hi @GoBigBlue. One of the great things about Control4 is that you can change your dealer whenever you wish. This is great from the client's point of view and I see it as a good way for companies like mine to gain new client's who are not happy with there current dealer as well as ensuring customer satisfaction is met. We strive for the best client satisfaction and have a number clients that have migrated to us. @alanchow makes a good point about dealership status. These statuses are based solely on sales in a particular time period, so whilst a dealer may be a Platinum status and shift high numbers of Control4 equipment, there's nothing to prove they offer the best in aftercare for their clients. It is possible to restrict all access to you system and I'd be happy to discuss this with you if you drop me a personal message. I just want to echo what Alex said. I find NO relationship of Control4 dealer status to SERVICE. Purely based on sales, to my knowledge. I picked my initial dealer because he was local and because he was a platinum dealer. I ended up not going with him because he could not provide references for service after the sale and he could not show me, hands on, how C4 worked with DirecTV. Turned out that less than about $15k of sales was under his radar. I get my best service from remote integrators here on the forum, specifically @AK1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 17, 2016 Share Posted October 17, 2016 6 minutes ago, Elvis said: Purely based on sales, to my knowledge It's not THAT simple actually (not sure what I am in fact allow to say on the subject) but no, service -as such- is not a deciding factor. DISservice however can be an influence, C4 has a department for the end-user to turn to. Quote Link to comment Share on other sites More sharing options...
GeneO Posted August 10, 2021 Share Posted August 10, 2021 On 10/14/2016 at 8:09 AM, Bullseye said: We had a very good dealer who fell on hard medical times, so we are looking for a full service dealer / service provider. Quote Link to comment Share on other sites More sharing options...
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