rayk32 Posted November 3, 2015 Share Posted November 3, 2015 Apparently, the new C4 driver for the Concord 4 / Superbus 2000 RS-232 interface requires that the software version running on the panel be a minimum of 4.81. Are these panels software upgradeable and if so, does anyone know how to accomplish this feat or does that mean that anyone that doesn't meet this requirement has to buy a new panel, rebuild your security system and have the new panel added into your C4 project again in order to reap the benefits of the new driver? I have a panel that is running version 4.40 and was given this information by my installation company. I believe what my installation company told me, but I wanted to start a discussion in the forum about this issue so that everyone is informed if they are hoping to upgrade to the new driver. It was probably mentioned elsewhere on the forum but I didn't see it. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 3, 2015 Share Posted November 3, 2015 04.81 is required to GUARANTEE functionality. See what is printed in caps there? I've heard at least one claim that had it working on earlier versions. YMMV Concords cannot be updated I fear - but trying to see if it works is minimal effort. Quote Link to comment Share on other sites More sharing options...
rayk32 Posted November 3, 2015 Author Share Posted November 3, 2015 Apparently, the new C4 driver for the Concord 4 / Superbus 2000 requires that the software version running on the panel be a minimum of 4.81. Are these panels software upgradeable and if so, does anyone know how to accomplish this feat or does that mean that anyone that doesn't meet this requirement has to buy a new panel, rebuild your security system and have the new panel added into your C4 project again in order to reap the benefits of the new driver? I have a panel that is running version 4.40 and was given this information by my installation company. I believe what my installation company told me, but I wanted to start a discussion in the forum about this issue so that everyone is informed if they are hoping to upgrade to the new driver. It was probably mentioned elsewhere on the forum but I didn't see it. I knwe this topic had been covered somewhere out there! It is in the following link. http://www.c4forums.com/topic/18057-28-updates/ Quote Link to comment Share on other sites More sharing options...
rayk32 Posted November 3, 2015 Author Share Posted November 3, 2015 04.81 is required to GUARANTEE functionality. See what is printed in caps there? I've heard at least one claim that had it working on earlier versions. YMMV Concords cannot be updated I fear - but trying to see if it works is minimal effort.Cyknight - Thanks for the response. I'll run the possibility of trying the upgraded driver past my installer and see how they feel about it. Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 17, 2015 Share Posted November 17, 2015 I just spoke to a Tech support from Interlogix about the Cpncord 4 panel. He stated there is board is not upgradeable. The only way to get to 4.81 and above is to by a new main board- which is the a new panel pretty much. This sucks. I checked my last night and I'm on 4.70. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 17, 2015 Share Posted November 17, 2015 I just spoke to a Tech support from Interlogix about the Cpncord 4 panel. He stated there is board is not upgradeable. The only way to get to 4.81 and above is to by a new main board- which is the a new panel pretty much. This sucks. I checked my last night and I'm on 4.70. I'll copy and past my previous post, a few up from yours: 04.81 is required to GUARANTEE functionality. See what is printed in caps there? I've heard at least one claim that had it working on earlier versions. YMMV Concords cannot be updated I fear - but trying to see if it works is minimal effort. Could have saved you the effort of the call - and I'll also point out that I point out that it may just be worth a try.... Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 17, 2015 Share Posted November 17, 2015 CyKnight, Thanks.Please do you know if that affect any programming or the actual function of the alarm panel should incase the driver does not work? I saw from your post that one person said it worked for his earlier version of the concord 4. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 17, 2015 Share Posted November 17, 2015 No, the main difference is availability of all functions (relay control, default user for disarm, history for example) - I do not know the details on which will or won't work - but those I've seen at least do normal arm/disarm and sensor functions fine) Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 17, 2015 Share Posted November 17, 2015 No, the main difference is availability of all functions (relay control, default user for disarm, history for example) - I do not know the details on which will or won't work - but those I've seen at least do normal arm/disarm and sensor functions fine)I spoke to my dealer a few minutes ago and he states it will not function properly. it might send a false alar to police or central station and will not be responsible for it. So I think I might have to get a new one. Also, how can you tell if the firmware is up to date if you are buying one. I wanted to get one from Amazon. Quote Link to comment Share on other sites More sharing options...
turls Posted November 17, 2015 Share Posted November 17, 2015 I spoke to my dealer a few minutes ago and he states it will not function properly. it might send a false alar to police or central station and will not be responsible for it. Doubt it. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 17, 2015 Share Posted November 17, 2015 Doubt it. Double doubt it - and sure, he won't be responsible, doesn't stop you from saying - ok i'll try it. Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 17, 2015 Share Posted November 17, 2015 Thank you guys for your help. I thinking about . If I can get one with the latest firmware and cheap I probably will to get the full function but if not I will give it a try Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 26, 2015 Share Posted November 26, 2015 So I just bought a new Concord 4 with the firmaware 4.81 " at least confirmed by the seller who works with home security- confirmed from GE interlogix-) I have been trying to get the electrician- secerity tech that intalled my porevious one but have been unsuccessful. Does anyone know if is easy to intal and program it myself. any advise? what will happened to my old sensors in the control 4? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 26, 2015 Share Posted November 26, 2015 Existing sensors will need to be re-connected to the new driver. Programming DIRECT from the panel (ie when in alarm, but NOT programming based off the sensors) will need to be redone. As far as doing security is concerned - it's not hard at all - there's just a LOT of reading...and you have to go through every step meticulously. Because if you ARE getting errors once all is said and done - it can be hard then to trace it down. Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted November 26, 2015 Share Posted November 26, 2015 Thanks CyKnight, Also I have the wireless sensors connect via Card Access Sensor Bridge V2. Does this changes anything? Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted December 7, 2015 Share Posted December 7, 2015 Hi all, I finally get the concord 4 panel with the firmware 4.81 insatll this saturday. I had my dealer installed the updated driver for the interlogix Superbus. The upadte was successful, but the button and are not functional. If I press Arm nothing happens on the alarm. It seems like the can not use my concord 4 from the Control 4 interface. Please can anyone tell me wat is wrong here. it must the the programming or something. The actual alarm panel is on partion 1, but the C4 integration have partion 2. Does this have anything to do with not being able to use the conrol4 to arm and disarm the system. " I mean nothing works" except the actual alarm panel itself. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 8, 2015 Share Posted December 8, 2015 Hi all, I finally get the concord 4 panel with the firmware 4.81 insatll this saturday. I had my dealer installed the updated driver for the interlogix Superbus. The upadte was successful, but the button and are not functional. If I press Arm nothing happens on the alarm. It seems like the can not use my concord 4 from the Control 4 interface. Please can anyone tell me wat is wrong here. it must the the programming or something. The actual alarm panel is on partion 1, but the C4 integration have partion 2. Does this have anything to do with not being able to use the conrol4 to arm and disarm the system. " I mean nothing works" except the actual alarm panel itself.I think that you have answered your own question. You can't expect to arm partition 1 when trying to control partition 2. If your actual system only has 1 partition then you need to ask your dealer why he has set up more than one partition on C4 (or why he as set up partition 2 rather than 1 which really won't work). You could try clicking (not sure that one clicks with ones finger... But clicking sounds more correct than touching) where it shows Partition 2. This should give you the option to change to partition 1. You can then try arming from there. That said, reading your description, I am a bit doubtful as to whether partition 1 will have been set up correctly? My best advice is to call your dealer! Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted December 8, 2015 Share Posted December 8, 2015 I think that you have answered your own question. You can't expect to arm partition 1 when trying to control partition 2. If your actual system only has 1 partition then you need to ask your dealer why he has set up more than one partition on C4 (or why he as set up partition 2 rather than 1 which really won't work). You could try clicking (not sure that one clicks with ones finger... But clicking sounds more correct than touching) where it shows Partition 2. This should give you the option to change to partition 1. You can then try arming from there. That said, reading your description, I am a bit doubtful as to whether partition 1 will have been set up correctly? My best advice is to call your dealer!Thanks for your replay.I actually pointed this out to the dealer last night while we were setting up - Remotely. but he said the this partion 2 was setup automatically by the system. Also I do not see any partion 1 on the control 4. So like I said, nothing works for the alarm on control4 side. I brought to his attention this evening and he texted me back that I should put the master code in composer HE. but i'm still at work so i guess I will try this when I get home. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 8, 2015 Share Posted December 8, 2015 Good luck! I must say it sounds strange. I am using the DSC driver with the new security proxy and when the dealer set it up we had to choose how many partitions to load and it named them correctly. Can you see all your zones wishing the new security system? It is just possible that your dealer added partition 1 and called it partition 2... But that would be a bit silly!Your dealer is correct that your master code will need to be entered. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 8, 2015 Share Posted December 8, 2015 Hi all, I finally get the concord 4 panel with the firmware 4.81 insatll this saturday. I had my dealer installed the updated driver for the interlogix Superbus. The upadte was successful, but the button and are not functional. If I press Arm nothing happens on the alarm. It seems like the can not use my concord 4 from the Control 4 interface. Please can anyone tell me wat is wrong here. it must the the programming or something. The actual alarm panel is on partion 1, but the C4 integration have partion 2. Does this have anything to do with not being able to use the conrol4 to arm and disarm the system. " I mean nothing works" except the actual alarm panel itself.The driver won't 'set up' ANY partition, it just reads what partitions are on the system.6 partition sub-drivers (the max) are added to the system by default but disabled if not available. Other than deleting the driver and re-adding - I'd look at the panel first and foremost for this. Thanks CyKnight, Also I have the wireless sensors connect via Card Access Sensor Bridge V2. Does this changes anything? Sorry missed this. Any sensors connected there wouldn't be affected (for the record) Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 8, 2015 Share Posted December 8, 2015 Your dealer is correct that your master code will need to be entered. Err no he isn't.For instant disarming purposes only a default user code needs to be added to the driver - which should not be your master code but a normal code Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 8, 2015 Share Posted December 8, 2015 Err no he isn't.For instant disarming purposes only a default user code needs to be added to the driver - which should not be your master code but a normal codeFair point... I should have dropped the word master! Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted December 9, 2015 Share Posted December 9, 2015 So Finally, we got it to work. the dealer and I was working all night. We deleted the driver - remotely in composer and then I rebooted the security system including the Superbus 2000 . The dealer reinstalled the driver and somehow the partion is now defaulted to partion 1 where the actual system has been programmed. Now I see all the zones attached to the alarm.I must say this is pretty neat feature to have. A whole new engaging interface and you actually see the events as they happened right from the C4 App on my cell phone- motion sensor to the count down of the timer when the system is armed. I'm really happy over all. And thanks to all of you and your support and insight. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 9, 2015 Share Posted December 9, 2015 Glad you got it working! The new security proxy really is neat. Quote Link to comment Share on other sites More sharing options...
EDDY7 Posted December 9, 2015 Share Posted December 9, 2015 Oh, A lot of thanks also goes to the dealer " Matt" who worked remotely - which is very difficulty especially when you don'ts most of the happening. He is a great Tech I commend him to anyone Quote Link to comment Share on other sites More sharing options...
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