Bullseye Posted August 8, 2014 Share Posted August 8, 2014 For some time when I play Rhapsody it cut some songs in the middle of it, but today I think it has cutted all the songs i am listening to, no matter if is an artist top track, or an artists channel or a single song.Is it my system??? Also, since moving I have not been using too frequently the OSD, but when I use it I get a Rhapsody error message but it seem to be working. The error message is not new, in my old home I also got it. Any idea what could be happening?? Link to comment Share on other sites More sharing options...
turls Posted August 8, 2014 Share Posted August 8, 2014 This is happening to me too. And I had something really weird in conjunction with this behavior the other day. When it came back on, it was really loud. It did this to me twice. Might have been an unrelated glitch.But definitely something going on with Rhapsody, not just your system. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 10, 2014 Share Posted August 10, 2014 This is happening on my system too...I reported to Rhapsody but the more people report it maybe they will look at faster... Link to comment Share on other sites More sharing options...
Jaffacree Posted August 10, 2014 Share Posted August 10, 2014 This has happened on my system sparatically for a couple of years Link to comment Share on other sites More sharing options...
ichbinbose Posted August 10, 2014 Share Posted August 10, 2014 I experienced some odd issues yesterday with Rhapsody in the songs cutting of early as well. It was a Rhapsody issue for sure. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 10, 2014 Share Posted August 10, 2014 I'm not sure if they have just lost the rights to play some songs on the site...I don't know how it works.Hopefully they will respond... Link to comment Share on other sites More sharing options...
digitaltrader Posted August 10, 2014 Share Posted August 10, 2014 Man, just started with me this last week. Link to comment Share on other sites More sharing options...
DerrickV Posted August 10, 2014 Share Posted August 10, 2014 This has been happening on my system as well. The strange thing is that it happens with the same songs each time at around the same spot. However the same song plays fine if I log into Rhapsody on my PC and play it there. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 10, 2014 Share Posted August 10, 2014 They just told me that it was because I have the 4.99 plan. Some nonsense about downloading songs and I told them I don't download anything and have never had this issue before. Told them they didn't understand and to leave my account alone as they wanted to upgrade me. Tunein on all day... No issues... Link to comment Share on other sites More sharing options...
digitaltrader Posted August 10, 2014 Share Posted August 10, 2014 Hmm I'm on the 14.99 plan Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 10, 2014 Share Posted August 10, 2014 This was the response after my email... See below...Let me know if anyone tries this..._____________________________________________As a work around, switch off the control 4 device and then turn on after few seconds.If you are connected the device via router, I'd suggest restarting your router as well as your Control 4 equipment. This essentially forces Control 4 to check with your router and get new updated information.Unplug your router from power for about five seconds and then plug it back in. Once this has been done, do the same thing for each one of your Control 4 components.In case, if you installed the Rhapsody app manually on Control 4 device, uninstall and reinstall the app, then see if it works.Let me know if that doesn't work and I'll continue to troubleshoot. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 10, 2014 Share Posted August 10, 2014 Hmm I'm on the 14.99 planGood to know... I figured what the help desk said was nonsense... Link to comment Share on other sites More sharing options...
DerrickV Posted August 11, 2014 Share Posted August 11, 2014 Last night I restarted my router and the cable modem and I still had songs cutting out. I then restart the Control4 computer and still no difference. Tonight, I get nothing from Rhapsody...the Control4 panel says "service error, invalid Rhapsody account name". I'm not logged into Rhapsody from any other device. I guess it's time to call the local rep. Link to comment Share on other sites More sharing options...
turls Posted August 11, 2014 Share Posted August 11, 2014 In case, if you installed the Rhapsody app manually on Control 4 device, uninstall and reinstall the app, then see if it works. Eye roll...and this isn't the same as the issue than has been sporadic in the past, which somebody mentioned in a post above. This is much more frequent, and the behavior I listed above is brand new. And I'm on the full plan. They need to get their crap together, with the silly Rhapsody mobile device limits C4 is the only reason to keep Rhapsody over Beats...they say they can't go better but somehow Beats managed to allow 10 mobile devices per account at similar pricing. This service begs for some type of go-between at C4, so you don't waste time with useless tech support as quoted above. Way too much of a niche for there to not be specific C4 support either from C4 or Rhapsody. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 11, 2014 Share Posted August 11, 2014 Eye roll...and this isn't the same as the issue than has been sporadic in the past, which somebody mentioned in a post above. This is much more frequent, and the behavior I listed above is brand new. And I'm on the full plan. They need to get their crap together, with the silly Rhapsody mobile device limits C4 is the only reason to keep Rhapsody over Beats...they say they can't go better but somehow Beats managed to allow 10 mobile devices per account at similar pricing. This service begs for some type of go-between at C4, so you don't waste time with useless tech support as quoted above. Way too much of a niche for there to not be specific C4 support either from C4 or Rhapsody.I laughed when the help desk sent. Wrote back told them it didn't work they sent same email... HA Link to comment Share on other sites More sharing options...
derickson1472 Posted August 12, 2014 Share Posted August 12, 2014 Eye roll...and this isn't the same as the issue than has been sporadic in the past, which somebody mentioned in a post above. This is much more frequent, and the behavior I listed above is brand new. And I'm on the full plan.They need to get their crap together, with the silly Rhapsody mobile device limits C4 is the only reason to keep Rhapsody over Beats...they say they can't go better but somehow Beats managed to allow 10 mobile devices per account at similar pricing.This service begs for some type of go-between at C4, so you don't waste time with useless tech support as quoted above. Way too much of a niche for there to not be specific C4 support either from C4 or Rhapsody. Link to comment Share on other sites More sharing options...
derickson1472 Posted August 12, 2014 Share Posted August 12, 2014 In fairness to Rhapsody and Control4......as most of us pay $4.99 a month based on someone here years ago saying to call in and cancel to get their service for more than 50% off a month.....Rhapsody at $4.99 a month where I have all my custome play lists, can find any song I want....I'm willing to live through some issues and bad customer support from Rhapsody at that price. You can't pay $4.99 a month and expect Apple type support. I just hope they last and Rhapsody does not go out of business as I love there product w control4 integration for that price Link to comment Share on other sites More sharing options...
Bullseye Posted August 12, 2014 Author Share Posted August 12, 2014 The problem still there, and c4 hasn't expressed about it. Rhapsody don't know whats happening but looks the problem is only thru c4.What are our options?? Link to comment Share on other sites More sharing options...
DerrickV Posted August 12, 2014 Share Posted August 12, 2014 I agree that C4 needs to discuss this with Rhapsody. I don't have the same problems when I access Rhapsody from other devices. I'm guessing only a small percentage of Rhapsody's customer base is accessing their services through C4, so this may not have a very high profile with Rhapsody, however if C4 technical staff were to get involved, this should be fixed quickly. Link to comment Share on other sites More sharing options...
turls Posted August 12, 2014 Share Posted August 12, 2014 In fairness to Rhapsody and Control4......as most of us pay $4.99 a month based on someone here years ago saying to call in and cancel to get their service for more than 50% off a month.....Rhapsody at $4.99 a month where I have all my custome play lists, can find any song I want....I'm willing to live through some issues and bad customer support from Rhapsody at that price. You can't pay $4.99 a month and expect Apple type support. I just hope they last and Rhapsody does not go out of business as I love there product w control4 integration for that price I don't think anybody here is paying $5 a month that has mobile device access. Anyway, this isn't asking for stellar tech support. Its asking to get a response from somebody there that has a basic clue what C4 is. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 12, 2014 Share Posted August 12, 2014 I don't think anybody here is paying $5 a month that has mobile device access. Anyway, this isn't asking for stellar tech support. Its asking to get a response from somebody there that has a basic clue what C4 is.Yes your right the support is not stellar. I don't think they have a clue what control 4 is...This is like the cable company running a special on show time for 4.99 instead of 10.00 and giving me half the movies. HaHaJust so you all know I am a big Rhapsody fan. Gotta laugh... Link to comment Share on other sites More sharing options...
digitaltrader Posted August 12, 2014 Share Posted August 12, 2014 RyanE, Anyway Control4 could get involved here to get a fix for this? This issue is impacting a large portion of the C4 user base and rhapsody tech support isn't capable of helping. From my understanding C4 users access the stream from separate servers that other users. Link to comment Share on other sites More sharing options...
derickson1472 Posted August 12, 2014 Share Posted August 12, 2014 If it helps, I have Rhapsody on my controller and from Phones and have never seen this issue (and I use it daily)....I'm in Seattle so maybe I hook up to a different server location than those having the issue? Link to comment Share on other sites More sharing options...
turls Posted August 13, 2014 Share Posted August 13, 2014 RyanE, Anyway Control4 could get involved here to get a fix for this? If Control4 can't/won't get involved, maybe we can have a support contact name or e-mail that can actually help? Its still going on today for me. A service that cuts off almost every song in a playlist is 1) not robust enough for prime time (it should pause and retry not just go on to the next song), 2) is kind of worthless compared to the other options out there, but they aren't integrated as nicely with C4. Link to comment Share on other sites More sharing options...
turls Posted August 14, 2014 Share Posted August 14, 2014 I opened a case, and got on Twitter about this including both @Rhapsody and @Control4 in the tweets (one had a screenshot). Already heard back from C4 Twitter (KA), but nothing yet from Rhapsody. So hopefully its on the radar at C4 at least now. Link to comment Share on other sites More sharing options...
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