neildilgee Posted October 8, 2014 Share Posted October 8, 2014 Neil, Are you referring to the EV driver? There was a problem with the initial patch we released to address the delays after a small change in the iCloud API. A new patch was pushed late last week via auto update. It is version 7.0.3 for EV.Thanks Phil, I'll have a look at it. Link to comment Share on other sites More sharing options...
neildilgee Posted October 8, 2014 Share Posted October 8, 2014 Hi Phil, still not working properly. I've been home for more than 6 hours and my last event still stays leave work. Link to comment Share on other sites More sharing options...
neildilgee Posted October 15, 2014 Share Posted October 15, 2014 I'm now totally p'd off. I've restarted, deleted, reloaded and events are still fired 15 to 30min late and sometimes in the middle of the night. Meaning while I'm sleeping it announces that I just got home and my front gate is opening. Totally crap! Link to comment Share on other sites More sharing options...
phileaton Posted October 15, 2014 Author Share Posted October 15, 2014 Sorry for the trouble Neil. I sent you an email so we can figure out what's up. Link to comment Share on other sites More sharing options...
adam333 Posted December 8, 2014 Share Posted December 8, 2014 Phil, my wife has the new iPhone 6 with 8 .1 software and is working fine. I have the iPhone six with the 8.1 software and there's about a five minute delay.any advice? Can you remind me again about the frequency polling. Is it the higher the number I put in there the more it polls or the less and what are the suggested numbers currently.PS the only difference between my phone and my wife's phone is once Verizon and the others AT&T.ThanksAdam Link to comment Share on other sites More sharing options...
phileaton Posted December 9, 2014 Author Share Posted December 9, 2014 The naming of the properties is unclear. I apologize. We actually renamed these to use the word interval instead of frequency in the EV version to be more clear. In the pre-EV version:Maximum update frequency is the shortest time allowed between polling. Ie if set to 60 seconds it won't poll more than every 60 seconds. I use 30 seconds. Update interval is the number of seconds between updates. This is used in manual poling. I suggest using smart polling for most people. Frequency while at a location is the number of seconds between polling while at a location. Ie home. Longer numbers save power but cause a little more delay firing events when you leave. I use 300 seconds. If you both have the same settings on your devices then I suspect the accuracy of one of the providers is less than the other. The driver uses gps, wifi and cell tower location. Whichever is available. You could increase the geofence radius on the device that is experiencing the delay to attempt to fire earlier. I use 0.3 miles but I have heard from people who need more depending on their circumstances. Maybe try 0.5 or 0.7 miles or something similar if you use kilometers. I hope this helps. Link to comment Share on other sites More sharing options...
turls Posted December 9, 2014 Share Posted December 9, 2014 Phil, are you migrating from the EV portal to Houselogix, or are you keeping everything at Synapse? I was in the process of having my dealer help me move to EV but with the news that portal is going away kind of glad I put that off. Link to comment Share on other sites More sharing options...
phileaton Posted December 9, 2014 Author Share Posted December 9, 2014 We are moving to Houselogix. We have already signed the agreement and will be selling there by the end of the year. Link to comment Share on other sites More sharing options...
mcook_ky Posted January 28, 2015 Share Posted January 28, 2015 Is there a good list of use cases for this driver? Some are obvious (adjust Hvac, disable alarm and turn on lights based on conditions). What are some others?Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
turls Posted January 28, 2015 Share Posted January 28, 2015 Ok, so is everything moved to HouseLogix now? And are you actively migrating those users on EV/Synapse to the new platform upon request? My driver quit working and I would prefer to troubleshoot on the new platform. Link to comment Share on other sites More sharing options...
turls Posted January 29, 2015 Share Posted January 29, 2015 I can't get any answers to support queries so far and something is definitely broken with my 1.04 driver. Anybody else? From HE, looks to be stuck "initializing iCloud session". It isn't even close on the battery life reading on any of my iOS devices (on two different iCloud accounts) so who knows when it last successfully updated. Link to comment Share on other sites More sharing options...
phileaton Posted January 29, 2015 Author Share Posted January 29, 2015 Email sent Link to comment Share on other sites More sharing options...
turls Posted January 29, 2015 Share Posted January 29, 2015 Phil is working with me. Might be something related to two-factor authentication changes Apple has made. Anybody else using that? Because with Apple's track record, you should turn that on if you haven't already. Maybe not before we figure out if that is part of the problem I'm having or not. Even if you haven't been actively using FollowMe, you might be able to tell by recently decreased battery life in your iOS devices, which I'm relatively sure is related to this problem... Link to comment Share on other sites More sharing options...
cdepaola Posted January 29, 2015 Share Posted January 29, 2015 I've not enabled two-step verification and this driver seems to be non-functioning right now. I've also had massive battery issues emerge in the past week, at least it seems as such. Link to comment Share on other sites More sharing options...
mcook_ky Posted January 29, 2015 Share Posted January 29, 2015 I'm having the same challenges Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
phileaton Posted January 29, 2015 Author Share Posted January 29, 2015 I am looking into the issues. fire/medic and mcook_ky, which version are you running? Link to comment Share on other sites More sharing options...
mcook_ky Posted January 29, 2015 Share Posted January 29, 2015 I'm using v. 1.0.4Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
turls Posted January 29, 2015 Share Posted January 29, 2015 Just to add I have not updated iOS on my devices recently, and in fact my wife's device on a different iCloud account is on an even older iOS version. Link to comment Share on other sites More sharing options...
cdepaola Posted January 29, 2015 Share Posted January 29, 2015 Same 1.0.4 Just keeps trying to Initializing iCloud session, over and over again. Link to comment Share on other sites More sharing options...
cdepaola Posted January 29, 2015 Share Posted January 29, 2015 Just to add I have not updated iOS on my devices recently, and in fact my wife's device on a different iCloud account is on an even older iOS version. I did update, though not before the issue started. My wife is also on an older version and is having the same issues Link to comment Share on other sites More sharing options...
phileaton Posted January 29, 2015 Author Share Posted January 29, 2015 Ok. This seems to be effecting the 1.04 version(the one not distributed by EV). The EV version is working so it should be any easy fix. I will try to get it fixed asap. Link to comment Share on other sites More sharing options...
mcook_ky Posted January 29, 2015 Share Posted January 29, 2015 Great. Thanks for the quick responseSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
turls Posted January 29, 2015 Share Posted January 29, 2015 Hey I was on the right track, I wanted to try the newest version and I never got switched to EV, and I assume by the lack of responses here maybe more people are on EV than Synapse version. Good work Phil! Link to comment Share on other sites More sharing options...
pherward Posted January 29, 2015 Share Posted January 29, 2015 Same issue for my system on 1.0.4. In the log it shows: Initializing iCloud session.Session initiated.Refreshing iCloud data.Unable to obtain location data, please check your username and password and try again. (100)Getting the name of the iCloud server Username and password have not changed. I tried to input again, but no success. Thanks for working on a fix. Link to comment Share on other sites More sharing options...
phileaton Posted January 30, 2015 Author Share Posted January 30, 2015 Pushed an update today to version 1.0.5. You may need to reboot your controller after the update. Let me know if you have any trouble. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.