Bullseye Posted July 9, 2013 Share Posted July 9, 2013 During the 2.4-2.5 update one of the dimmers got stuck in firmware 03.17.56m progress 0% . That dimmer is right beside one that did upgrade. My dealer told me to give it some time. That was almost 3 weeks ago and its still not working. Is there anything that can be do to complete the upgrade, or I will have to buy a new one?Thanks for your help! Link to comment Share on other sites More sharing options...
dogdvr Posted July 9, 2013 Share Posted July 9, 2013 Your dealer said this 3 weeks ago?what did he say 1 week ago?What the hell did he say yesterday?? Link to comment Share on other sites More sharing options...
dogdvr Posted July 9, 2013 Share Posted July 9, 2013 You know, the more I think about this, the more angry I get.Here you are working through a dealer, and they won't support youI apologize.PM me the name of the dealer and I will go to the top of Control4, until you have a dealer that will help you.You deserve better treatment from a dealer.I will wait for your PMBrent Link to comment Share on other sites More sharing options...
neil12011 Posted July 9, 2013 Share Posted July 9, 2013 Bullseye, feel free to email me, I can give you a couple of steps to follow that may help you. Link to comment Share on other sites More sharing options...
Cyknight Posted July 9, 2013 Share Posted July 9, 2013 Heh dog, you're assuming he contacted the dealer back - of which nothing is said in the post.That said, contact neil - there are indeed some steps you can take. Link to comment Share on other sites More sharing options...
Bullseye Posted July 9, 2013 Author Share Posted July 9, 2013 Hey, the dimmer is in a area in the house I rarely use and I remember at odd times about it, but it DOES have to be fixed. Actually I havent called my dealer back, priorities are in another place right now. Just checking I can do anything to solve the problem before getting my dealer back here.I have seen more serious problems and people dont get so upset about it!! Link to comment Share on other sites More sharing options...
Cyknight Posted July 9, 2013 Share Posted July 9, 2013 See Link to comment Share on other sites More sharing options...
viper139 Posted July 9, 2013 Share Posted July 9, 2013 So why didn't the dealer contact him and "ask" if the upgrade went OK. My dealer always does! Link to comment Share on other sites More sharing options...
Matt Posted July 9, 2013 Share Posted July 9, 2013 I can look at it as well - what is your my.control4.com account name? I'd be interested in seeing why its stuck... Matt Link to comment Share on other sites More sharing options...
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